The Future of CX

Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience

The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.

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WFM and the Future of CX WFM and the Future of CX

How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)

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The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever

In any customer interaction, you should always be asking yourself: What’s at stake?

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