Ventrica

15/10/24

The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.

06/08/24

How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)

26/06/24

26/06/24

In any customer interaction, you should always be asking yourself: What’s at stake?

24/06/24

Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.

31/05/24

While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.

20/05/24

Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.

13/05/24

Our CEO Iain Banks talks looking boldly into the Emotive CX future.

08/05/24

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer

06/05/24

Phil Stringer brings a wealth of experience from the customer service and fintech sectors.

22/04/24

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

20/03/24

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

07/02/24

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

29/01/24

Why can't companies that say improving their CX is a top priority manage to do it?

12/01/24

Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.

11/01/24

Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.

09/01/24

Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?

14/12/23

If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.

07/11/23

The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.

30/10/23

Take a look at the leading technologies that underpin a modern contact centre.

19/10/23

Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.

09/10/23

Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge

05/10/23

Companies that embrace the possibilities that are opening up before us will likely be the winners.

22/08/23

Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.