Keep up-to-date with everything that’s going on at Ventrica.
23/10/24
Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.
Company News15/10/24
The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.
Articles12/09/24
Our dedicated team, the Ventr-illion Makers, is stepping up to take part in the Million Makers Challenge!
Company News06/08/24
How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)
ArticlesWhitepaper
Creating Brand Advocacy Through Customer ExperienceThis white paper shows how to create brand advocates who will go above and beyond for your company via great CX.
18/07/24
Delivering high quality qualified leads through effective questioning whilst ensuring conversations feel natural and cr
Case Study26/06/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles24/06/24
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.
Company News20/06/24
Who knows your business better than you do? Your staff, for one.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
31/05/24
While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.
Articles20/05/24
Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.
Articles13/05/24
Our CEO Iain Banks talks looking boldly into the Emotive CX future.
Articles08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
ArticlesWhitepaper
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the EconomyHow to Position Your Business for When Growth Returns to the Economy
22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
ArticlesWhitepaper
Compliance, Risk and Best Practice in Contact CentresCompliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles