Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix® Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix®

Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.

Company News
Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience

The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.

Articles
Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024. Emotive CX Specialist Ventrica achieves “Major Contender” position in the prestigious Everest Customer Experience Management (CXM) Services PEAK Matrix® Assessment 2024.

Company News
Ventrica Launches the Ventr-illion Steps Challenge to Support The Prince’s Trust Ventrica Launches the Ventr-illion Steps Challenge to Support The Prince’s Trust

Our dedicated team, the Ventr-illion Makers, is stepping up to take part in the Million Makers Challenge!

Company News
WFM and the Future of CX WFM and the Future of CX

How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)

Articles
Creating Brand Advocacy Through Customer Experience

Whitepaper

Creating Brand Advocacy Through Customer Experience

This white paper shows how to create brand advocates who will go above and beyond for your company via great CX.

Creating a seamless sales experience McCarthy Stone Creating a seamless sales experience McCarthy Stone

Delivering high quality qualified leads through effective questioning whilst ensuring conversations feel natural and cr

Case Study
Employee growth and the evolution of contact centre training - An interview with Kelly Jaynes, Ventrica’s Head of Quality & Learning and Development Employee growth and the evolution of contact centre training - An interview with Kelly Jaynes, Ventrica’s Head of Quality & Learning and Development

Articles
The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever

In any customer interaction, you should always be asking yourself: What’s at stake?

Articles
Ventrica Announces Strategic Partnership with Zendesk Ventrica Announces Strategic Partnership with Zendesk

Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.

Company News
The Power of Voice of the Customer (VoC) in Transforming CX The Power of Voice of the Customer (VoC) in Transforming CX

Who knows your business better than you do? Your staff, for one.

Harnessing the Power of AI in Contact Centres

Whitepaper

Harnessing the Power of AI in Contact Centres

A recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.

How to Start Harnessing the Power of AI in the Contact Centre How to Start Harnessing the Power of AI in the Contact Centre

While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)

Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.

Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1) Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)

Our CEO Iain Banks talks looking boldly into the Emotive CX future.

Articles
Ventrica continues its commitment to Real Living Wage Ventrica continues its commitment to Real Living Wage

Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer

Articles
Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards. Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.

Phil Stringer brings a wealth of experience from the customer service and fintech sectors.

Articles
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the Economy

Whitepaper

Return of the Outsourcer: How to Position Your Business for When Growth Returns to the Economy

How to Position Your Business for When Growth Returns to the Economy

Data Security and Data Sovereignty in Contact Centres Data Security and Data Sovereignty in Contact Centres

In this article, we examine the key aspects of data security and data sovereignty in contact centres.

Articles
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience. Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.

Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.

Case Study
Compliance Risks for Contact Centres and How to Overcome Them Compliance Risks for Contact Centres and How to Overcome Them

Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.

Articles
Compliance, Risk and Best Practice in Contact Centres

Whitepaper

Compliance, Risk and Best Practice in Contact Centres

Compliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.

AI bringing more power to the agent - Chief Technology Officer, Peter Edwards. AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.

We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.

Company News
What CX Technology Might Look Like in 10 Years What CX Technology Might Look Like in 10 Years

The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.

Articles