Resources and articles
Keep up-to-date with everything that’s going on at Ventrica.
Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix®
23/10/24
Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.
Company News
Insights from the Zendesk AI Summit: Shaping the Future of Customer Experience
15/10/24
The Zendesk AI Summit has finished, leaving attendees buzzing with excitement over the potential of AI to transform CX.
Articles
Ventrica Launches the Ventr-illion Steps Challenge to Support The Prince’s Trust
12/09/24
Our dedicated team, the Ventr-illion Makers, is stepping up to take part in the Million Makers Challenge!
Company News
WFM and the Future of CX
06/08/24
How Workforce Management Will Help the Business of the Future Better Meet the Needs of Its Customers (and Employees)
Articles
Whitepaper
Creating Brand Advocacy Through Customer ExperienceThis white paper shows how to create brand advocates who will go above and beyond for your company via great CX.
Creating a seamless sales experience McCarthy Stone
18/07/24
Delivering high quality qualified leads through effective questioning whilst ensuring conversations feel natural and cr
Case Study
The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever
26/06/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles
Ventrica Announces Strategic Partnership with Zendesk
24/06/24
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.
Company News
The Power of Voice of the Customer (VoC) in Transforming CX
20/06/24
Who knows your business better than you do? Your staff, for one.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
How to Start Harnessing the Power of AI in the Contact Centre
31/05/24
While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.
Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)
20/05/24
Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.
Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)
13/05/24
Our CEO Iain Banks talks looking boldly into the Emotive CX future.
Articles
Ventrica continues its commitment to Real Living Wage
08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles
Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.
06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
Articles
Whitepaper
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the EconomyHow to Position Your Business for When Growth Returns to the Economy
Data Security and Data Sovereignty in Contact Centres
22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.
26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study
Compliance Risks for Contact Centres and How to Overcome Them
20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
Articles
Whitepaper
Compliance, Risk and Best Practice in Contact CentresCompliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.
AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News
What CX Technology Might Look Like in 10 Years
07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles