Our Mission
We’re passionate about our business and that passion is channelled into providing customer service excellence.
Our people
Meet the Ventricans, our team of Superheroes
Our facilities
Voted one of the best contact centre working environments in Europe!
Homeworking
Our significant homeworking capability ensures superb resilience and scalability.
Brand Advocates
Ventrica is the contact centre partner of choice for a host of International 'Blue Chip' brands.
Awards & Accreditations
Internationally recognised for customer experience excellence
CX Outsourcing
Efficiently enhance customer experience through strategic outsourcing.
Omnichannel Customer Experience
Connect with your customers on the channel that matter to them
Digital Transformation
Empowering customer interactions with innovative digital transformations for enhanced experiences.
Multilingual Call Centre
Our multinational team can provide exceptional service to your customers across the world.
CX Consulting
We help companies who are looking to improve and even transform the way they run their contact centre operation.
Offshore Customer Services
Providing international clients with a well-established offshore BPO outsourcing option
Ventrica AI
Revolutionising Customer Experience with AI: The Future of CX
Customised CSAT
Collect feedback from customers after their engagement with the contact centre.
Customer Data Platforms
Customer Data Platforms (CDPs) enhance CX by centralising and leveraging customer information effectively.
Customer Listening Tool
Customer Listening Tool uses AI to classify, and summarise contacts across voice, email, messaging and social channels.
Zendesk Premier Partner
Delivering specific expertise of Zendesk that is unparalleled across Europe.
Retail
Transforming retail with personalised customer experiences.
Food and Drink
Intelligent Solutions for Food, Restaurant & Beverage Customer Service
Luxury
Exceptional luxury brands require tailored solutions to provide a memorable customer experience.
Financial services (FCA)
Your FCA approved customer experience agency.
Housing
A trusted partner for housebuilders, estate agents, and care communities for over a decade.
Logistics
Leaders in logistics market customer experience, not only on the buying journey but crucially in after-care.
News
Keep up-to-date with everything that’s going on at Ventrica.
Whitepapers
Our whitepapers give you actionable tools and advice that result in better experiences for your customers.
Articles
Customer experience articles, insights and trends.
