Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.

Kathleen brings over 22 years of experience in the Contact Centre industry to one of the UK & Europe’s leading and best-known customer management and transformational organisations. She has an excellent pedigree in improving customer experience as a consultant and working with a number of global BPO’s.

Kathleen said, “I am really proud to join Iain and the team at Ventrica. I am so excited to work with Ventrica’s amazing group of clients to improve their customer experience and drive efficiencies into their business, all the time driving a culture of continuous improvement back into the brand ambassadors of Ventrica”.

Ventrica CEO Iain Banks commented, “I am personally delighted to have Kathleen on board. Her pedigree in driving superior value for clients and employees is unrivalled and her skills in working with people, processes, and technology will add real value to our clients as well as her colleagues.”