Launch of Zendesk Employee Service

We are proud to join with Zendesk to launch their latest innovation; Zendesk Employee Service.

This outstanding new software is designed to streamline internal support for HR, IT, and workplace operations teams. It automates employee queries, service requests, and ticketing, ensuring faster resolution and improved employee experience (EX).

73% of HR leaders say their employee experience technology is dated and difficult to use. Is this you?

Let’s together deliver a world-class HR service that brings out the best in your teams and employees.

Zendesk Employee Service undoubtedly is the fastest way to implement an HR & IT service desk without the complexity of ServiceNow or Salesforce dependency.

At Ventrica, we offer smooth and seamless integration of Zendesk Employee Service, enhancing Zendesk’s AI and automation with human-led support for a hybrid digital and human employee experience. We are experts at creating a blend of people, process and technology.

What are the key features of Zendesk Employee Service?

Below you will see a series of key features and benefits of the new Zendesk suite. It is aa truly exceptional product which will revolutionise internal support for HR, IT, and workplace operations teams. Read on for full details.

IT service management (ITSM) & helpdesk support

Automates IT support requests

• Ticketing system for IT issues (e.g., password resets, software access)
• AI-powered chatbots for quick troubleshooting
• Self-service knowledge base for FAQ
• Incident & problem management
• Tracks IT incidents and service disruptions

Helps IT teams prioritise and resolve issues efficiently

• IT asset & configuration management
• Manages software/hardware inventory
• Tracks devices, software licences, and IT infrastructure

Integration with IT Tools

• Works with Jira, Microsoft Teams, Slack for seamless workflows
• Supports SSO (Single Sign-On) & security protocols

HR service management (HRSM) & employee experience (EX)

HR helpdesk & employee enquiries

• Handles HR-related requests (e.g., payroll, leave, onboarding)
• Automates repetitive queries with AI-powered self-service

Employee onboarding & offboarding

• Automates onboarding workflows (e.g., IT setup, HR document submission)
• Tracks employee transitions and exit processes

HR Policy & Knowledge Base

• Centralised knowledge hub for HR policies, benefits, and compliance
• Employees can find answers without HR intervention

HR Case Management

• Tracks employee grievances, performance reviews, and HR tasks
• Ensures compliance with GDPR and HR regulations

Workplace & facilities management

Facilities Request Management

• Employees can submit requests for office resources (e.g., meeting rooms, equipment)
• Automates approvals and tracks service requests

Hybrid Work & Remote Support

• Supports remote work setups with virtual help desks
• Ensures seamless communication between IT, HR, and employees

Compliance & Security

• Tracks GDPR compliance for employee data
• Ensures ISO27001-level security for sensitive HR & IT information

AI, automation & self-service capabilities

AI-powered chatbots & virtual assistants

• Provides instant responses to IT & HR queries
• Automates ticket creation and routing

Workflow automation & approvals

• Automates common processes (e.g., PTO approvals, IT provisioning)
• Reduces manual workload for IT & HR teams

Analytics & reporting

• Real-time insights into ticket resolution times & employee satisfaction
• Helps HR & IT teams identify trends & optimise service delivery

Summary: Why businesses use Zendesk employee service

• Reduces IT & HR workload with automation
• Improves employee experience through self-service
• Enhances productivity by resolving issues faster
• Ensures compliance with data security & HR regulations
• Integrates with existing tech (Microsoft, Jira, Slack, Workday)

Zendesk is the fastest way to implement an HR & IT service desk without the complexity of ServiceNow or Salesforce dependency. This new solution combines effortless employee support with human-centric service and by partnering with Ventrica, our ability to enhance Zendesk’s AI and automation with human-led support for a hybrid digital and human employee experience is the perfect recipe for providing outstanding employee service.

Ready to transform your internal support? Let’s discuss how Zendesk Employee Service can help your business thrive.

Lets have a chat. Get in touch today .