Zendesk CX with Ventrica’s human touch
Seamless, human-centred customer experiences - powered by Zendesk and delivered by Ventrica.
Zendesk + Ventrica
As a proud Zendesk Premium Partner, Ventrica combines world-leading CX technology with emotionally intelligent service to deliver truly seamless customer journeys. We integrate Zendesk’s powerful platform capabilities – across support, sales, knowledge management and AI – with Ventrica’s tailored customer experience strategy.
Whether you’re just getting started with Zendesk or looking to enhance and scale your existing setup, we bring the technical expertise, CX consultancy, and human touch to transform your Zendesk instance into a customer loyalty engine.
We don’t just implement Zendesk – we embed it within your brand ecosystem, connecting people, channels, and data into one unified experience.
Creating emotionally intelligent CX with Zendesk + Ventrica
Ventrica deliver what Zendesk promise
For Charlotte Tilbury, our partnership with Zendesk helped improve their Trustpilot score from 3.1 to 4.6, delivering seamless, brand-aligned customer service through automation and personalisation.
For brands like Tommee Tippee, our fully managed service helped reduce customer effort and improve overall satisfaction, all while providing real-time insights through Zendesk’s platform to continuously refine their customer journey.
With Zendesk’s technology and Ventrica’s award-winning service, we helped brands like Agent Provocateur improve customer satisfaction and loyalty by delivering a consistent, high-quality experience across all channels – from website interactions to social media support.
We are absolutely thrilled to join forces with Zendesk who are renowned as a global leader in customer service software. As a strategic BPO partner in EMEA, I know Ventrica can bring our skills in delivering unrivalled emotive CX to both current and future clients through this wonderful collaboration as both a reseller and implementation partner of Zendesk
Iain Banks, CEO, Ventrica