Work with a European award-winning contact centre

Gold Winner in European Contact Centre & Customer Service Awards (2017)

Winner

Best Outsourced Contact Centre Europe 2017

Ventrica is a European award-winning contact centre outsourcer owned and managed by professionals who possess numerous years of experience in delivering intelligent customer contact solutions.

We can help you deliver more sales, retain your customers longer, develop the customer relationship, and increase the customer lifetime value.

See all our awards and accreditations

We’re passionate about your business

We’re passionate about our business and that passion is channelled into providing sales and customer service excellence on behalf of our clients and their customers.

We specialise in providing service delivery across multiple channels, in multiple languages, so your customers can contact you in the method of their choice and at their own convenience, whatever time of day or night that may be.

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We understand your business

When choosing an outsourced partner will the outsourcer mirror our business ethos, understand our business proposition, treat our customers with the utmost respect and courtesy, and deliver improved efficiencies? How about cost savings increased customer satisfaction and continuous improvement? These are all questions you should be asking and more, because quite rightly handing over part or all of your customer service can be a daunting process.

Here at Ventrica, we understand these concerns because we have many years of experience of planning, transitioning, implementing, and managing outsourced customer management business for some of the world's best known brands. We work closely with our clients investing the time to understand their business process, goals and aspirations and then set in place a structured plan for successful account implementation and a blueprint for improvements, measured by agreed service levels and key performance indicators.

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Delivering a world class service

We are confident of our ability to deliver world class services because we excel at getting the core principles of running a successful contact centre operation right – People, Process and Technology. Each of these areas requires substantial investment, effective management and most importantly the knowledge of how to bring it all together and deliver on our client expectations.

Ventrica provide the whole range of outsourced customer management solutions and we are experts at delivering intelligent customer contact services within both customer service and sales environments. We have the technology, skills and expertise to help you deliver outstanding customer experiences and set you apart from your competition.

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Direct Commerce: Partnership of the Year Awards 2015 European Contact Centre & Customer Service Awards - ICMR (2015) Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) Highly Commended in European Contact Centre & Customer Service Awards (2017) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2015) UKCCF Awards 2018 The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

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