The CX journey to 2030
By 2030, CX will define brand success. Discover how AI and changing expectations are reshaping the customer experience landscape.
Download now- White papers
Did you know that 46% of individuals believe that by the year 2030, customer experience will take precedence as the differentiating factor for brands.
Or that 36% of todays consumers expect chatbot support and 81% anticipate reliance by 2030?
To find out why evolving customer preferences and advances in technology are transforming the customer experience download the free white paper.
Understanding what customers want today and how their preferences and demands are expected to change is vital
While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones.
To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
In this white paper we look into why and how evolving customer preferences and advances in technology are transforming the customer experience.
You’ll discover:
- Soaring customer expectations
- The evolving attitudes of younger generations
- Accelerating the adoption of mobile and digital
- The impact of AI and automation
- Increasing personalisation and oodles of data
- Transformation of Customer Experience