Terms and Conditions

Welcome to Ventrica. These Terms and Conditions (“Terms”) govern your use of our website, services, and engagement with us. By accessing or using our website or services, you agree to be bound by these Terms.

1. Definitions and Interpretation

1.1 Definitions in these Terms:

Applicable data protection laws: All applicable laws, regulations, and guidance concerning the processing of personal data, including the UK GDPR, EU GDPR, and the Data Protection Act 2018
Business day: Any day other than a Saturday, Sunday, or public holiday in England when banks in London are open for business
Contract: The legally binding agreement between Ventrica Ltd and the Client for the provision of services
Client: The individual or entity purchasing or engaging Ventrica’s services
Force majeure: Any circumstance beyond a party’s reasonable control, including natural disasters, strikes, government restrictions, or IT/network failures
Services: The customer experience solutions, consultancy, technology support, and associated services provided by Ventrica

1.2 Interpretation: References to “we,” “us,” or “our” mean Ventrica Ltd. References to “you” or “your” refer to the Client or user.

2. Basis of contract

2.1 These Terms apply to the exclusion of any other terms the Client may seek to impose unless otherwise agreed in writing.

2.2 An order or engagement becomes binding only once formally accepted in writing by Ventrica.

2.3 Ventrica may decline an order for any reason, including (but not limited to) unavailability of resources, regulatory restrictions, or strategic alignment.

2.4 Marketing materials, case studies, and service descriptions are illustrative and do not form part of the Contract unless expressly included.

3. Our services

3.1 Ventrica provides emotionally intelligent, AI-enhanced customer experience solutions including:

Outsourced customer service operations
CX consultancy and strategy
Omnichannel and multilingual support
Zendesk implementation and integration
Intelligent automation and data insights

3.2 Services may be delivered via our in-house team, nearshore operations, or technology platforms in line with the scope of work agreed with the Client.

3.3 Ventrica reserves the right to modify service delivery methods where necessary to maintain continuity and quality.

4. Client responsibilities

4.1 You agree to provide timely access to necessary systems, data, and personnel to enable us to perform services effectively.

4.2 You warrant that you have the authority to engage Ventrica and grant access to required platforms and data.

4.3 You are responsible for compliance with all applicable regulations relating to your business operations.

5. Fees and payment

5.1 Fees for our services will be agreed in advance and invoiced as per the terms set out in the Contract or proposal.

5.2 All payments must be made in GBP (unless otherwise agreed) and are due within 30 days of the invoice date.

5.3 Overdue payments may incur interest at 4% above the Bank of England base rate, and we reserve the right to suspend services until payment is received.

6. Data privacy and security

6.1 Ventrica processes personal data in accordance with applicable Data Protection Laws and our Privacy Policy.

6.2 Where we act as a data processor on your behalf, a Data Processing Agreement will be included as part of our Contract.

6.3 We implement appropriate security measures to protect client and customer data from unauthorised access, loss, or misuse.

7. Intellectual property

7.1 All materials, methodologies, and technologies developed by Ventrica remain our intellectual property unless expressly assigned in writing.

7.2 You agree not to reproduce, distribute, or commercially exploit any part of our solutions without prior written consent.

8. Confidentiality

8.1 Both parties agree to keep all confidential information disclosed in the course of the engagement secure and not to disclose it to any third party unless required by law or with written consent.

9. Liability and warranties

9.1 Ventrica will use reasonable skill and care in providing services. However, we do not warrant that services will be uninterrupted or error-free.

9.2 To the fullest extent permitted by law, our total liability under the contract shall not exceed the value of fees paid in the preceding 12 months.

9.3 Nothing in these Terms limits liability for death, personal injury, or fraud.

10. Force majeure

10.1 We will not be liable for any delay or failure to perform due to circumstances beyond our reasonable control, including pandemics, cyberattacks, or supply chain disruptions.

11. Termination

11.1 Either party may terminate the contract by giving 30 days’ written notice.

11.2 Either party may terminate immediately if the other commits a material breach or becomes insolvent.

11.3 Upon termination, all outstanding fees become immediately due.

12. General

12.1 Assignment: The client may not transfer rights or obligations without Ventrica’s written consent.

12.2 Notices: Must be in writing and delivered by hand, email, or recorded post.

12.3 Governing law: These Terms are governed by the laws of England and Wales. Disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.

13. Contact us

For any questions or concerns regarding these Terms, please contact:

Ventrica Ltd
Website: www.ventrica.co.uk
Email: [email protected]
Address: Ventrica, 4th & 5th Floor, Tylers House Southend-on-Sea Essex SS1 2BB, United Kingdom