agnoStack & Ventrica
At Ventrica, we use Agnostack to connect CX and commerce, giving agents real-time order insights within Zendesk, so they can resolve queries faster, personalise responses, and deliver seamless, first-contact resolution.
CXaaS partner: Better experiences through collaborative CX innovation
A leading customer experience as a service (CXaaS) provider and a strategic Premium Partner with Zendesk, offering advanced customer support solutions.
At Ventrica, we believe great customer experience isn’t just delivered, it’s co-created
Our CXaaS partner solution brings together the best of human empathy, digital intelligence and platform expertise to transform your CX ecosystem from the inside out.
This solution is different. It’s not tied to a single product or platform – it’s built on the strength of our partnerships. We collaborate with several carefully selected technology partners to offer a truly modular, best-in-class approach to CX delivery. Whether you need to reimagine your contact centre, deploy intelligent automation, or enhance your support environment, our CXaaS partner solution adapts to your needs.
With strategic consultancy, seamless integration, and emotionally intelligent outsourcing, this is where agility meets excellence – and where great CX begins.
Our partners
We’re here to co-create a CX model that works for your brand and your customers.
Explore our technology partners that can help us make your customer experiences truly exceptional.
Amazon Connect & Ventrica
At Ventrica, we harness Amazon Connect to deliver agile, AI-powered contact centre experiences—seamlessly blending smart automation, rich analytics, and natural conversations that drive performance, loyalty, and meaningful customer outcomes.
Cloudset & Ventrica
Ventrica uses Cloudset to elevate Zendesk for enterprise and regulated industries – embedding compliance, structure, and control into every workflow, so CX remains agile, consistent, and fully aligned with your service standards.
Salto & Ventrica
Ventrica uses Salto to bring order to CX platforms, treating configurations like code to enhance governance, reduce risk, and deliver faster, safer transformation across Zendesk and your wider tech stack.
SnapCall & Ventrica
At Ventrica, we use SnapCall to add a human touch to digital CX, embedding one-click video into your journeys for high-impact moments that deepen trust, elevate service, and build lasting loyalty.
Twilio & Ventrica
At Ventrica, we harness Twilio to create seamless, omnichannel CX – integrating voice, SMS, WhatsApp and more into real-time journeys that feel personal, timely, and effortless at every touchpoint.
Zendesk & Ventrica
As a proud Strategic Premium Partner, we tailor Zendesk to your workflows and customers – blending its powerful tech with our human-first approach. Integrated with Cloudset, Salto and SnapCall, we create seamless, scalable journeys powered by empathy and insight.
Related case studies
Written by Siobhain Goodall
Tommee Tippee
For Tommee Tippee, Ventrica delivers empathetic, multilingual CX – empowering parents through human connection, rapid resolution and innovative digital self-service.
Written by Ray Biggs
McCarthy Stone
For McCarthy Stone, Ventrica delivers empathetic, high-impact CX – combining smart lead qualification and specialist training to support life-changing decisions.
Related solutions
CX outsourcing
Comprehensive outsourcing solutions tailored to meet complex operational needs across multiple channels.
Multilingual contact centre
Support across multiple languages to cater to diverse customer bases.
Workforce Engagement Management (WEM)
AI-driven WEM featuring Workforce Management and Quality Assurance to improve support quality from end to end.
Customer sentiment analysis
Provides real-time insights into customer sentiment for data-driven decision-making.
Ventrica AI
Harnessing the power of artificial intelligence to enhance customer experience.
Intelligent automation
AI-driven automation solutions that reduce manual processes and improve task accuracy.
Digital transformation
Drives innovation by integrating new digital technologies to improve CX (supported by Zendesk).
Related resources and insights
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Ventrica announces strategic partnership with Zendesk
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50 things to do when choosing a contact centre outsourcing partner
Outsourcing customer interactions is a key decision. This guide outlines 50 steps to help you choose the right contact centre partner, ensuring trust and alignment with your goals.
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A deep dive into Zendesk analytics & reporting features
Unlock Zendesk’s evolved analytics to reveal insights, personalise experiences, reduce wait times, and drive measurable CX performance at scale.