CX outsourcing
With Ventrica’s CX outsourcing, you gain a trusted partner dedicated to elevating service quality while optimising operational costs and efficiency.
Operational & sustainable excellence
Ventrica’s operational & sustainable excellence combines CX solutions that streamline operations. With data-driven optimisation and workforce engagement tools, we enhance efficiency, reduce costs, and ensure consistent, high-quality customer experiences that evolve with your business.
Back Office Processing (BOP)
Ventrica’s Back Office Processing services take care of the essential administrative and operational tasks that keep your business running smoothly and efficiently.
Intelligent automation
With Ventrica’s intelligent automation, you can streamline operations, reduce costs, and create seamless customer interactions, keeping human empathy central to your CX.
Customer Data Platforms (CDP)
Ventrica’s Customer Data Platforms (CDPs) aggregate and unify data from multiple sources – CRM systems, social media, analytics tools, and offline interactions to create a 360-degree customer view.
Nearshore customer service
With Ventrica’s nearshore customer service, you gain a scalable, multilingual, and culturally aligned solution that keeps your brand responsive, accessible, and customer-focused – wherever your customers are.
Workforce Engagement Management (WEM)
With Ventrica’s AI-driven Workforce Engagement Management (WEM) solution, you can enhance agent productivity, streamline operations, create a high-performing CX team.
Workforce Management (WFM)
With Ventrica’s AI-powered Workforce Management solution, you can forecast demand with precision, schedule the right people at the right time, and continuously optimise performance – ensuring every interaction is timely, efficient, and on brand.
Quality Assurance (QA)
With Ventrica’s AI-driven Quality Assurance solution, you can assess every interaction, identify key improvements, and empower agents with real-time coaching.