Live one-to-one video support
Enables face-to-face customer interactions for real-time problem-solving.
Enhances trust and personalisation, leading to improved customer satisfaction and brand loyalty.
Video CX: Personalised, face-to-face customer support
Delivers personalised, visual customer support to enhance engagement.
Great customer experiences aren’t just about solving problems. They’re about creating meaningful connections
Ventrica’s Video CX solution transforms traditional support by enabling real-time, face-to-face interactions, adding a personal touch where it matters most. Whether guiding customers through complex processes, providing VIP service, or offering visual demonstrations, Video CX enhances engagement, increases resolution speed, and builds stronger brand trust.
With seamless integration across digital channels, Video CX ensures effortless, secure, and scalable support that turns everyday interactions into lasting customer relationships.
Features and benefits
Interactive screen sharing & co-browsing
Allows agents to visually guide customers through websites, applications, and troubleshooting steps.
Simplifies complex processes, reducing frustration and call handling time.
Seamless omnichannel integration
Connects seamlessly with chat, email, social media, and traditional support channels.
Delivers a consistent experience, ensuring smooth transitions between digital and human interactions.
AI-powered video chatbots & virtual assistants
Combines AI-driven automation with video support for initial triage and self-service assistance.
Reduces agent workload while maintaining a human touch, improving efficiency.
Customisable branding & CX personalisation
Tailors video interactions to align with brand tone, messaging, and customer preferences.
Strengthens brand identity and emotional connection with customers.
Secure & compliant video communications
End-to-end encryption ensures secure and GDPR-compliant video interactions..
Builds customer confidence in handling sensitive information securely.
Scalable & cloud-based deployment
Video CX runs on a cloud infrastructure, allowing flexible scaling to meet demand.
Future-proofs customer service with a cost-effective, agile solution.
Video-based customer feedback & surveys
Captures real-time video testimonials and feedback for deeper CSAT insights.
Provides rich, emotional feedback, helping brands continuously refine their CX strategies.
Start a conversation with the CX specialists
With Ventrica’s Video CX, you can enhance personalisation, increase engagement, and build trust – turning every customer interaction into a meaningful brand moment.
Related case studies
Written by Siobhain Goodall
Clarks
Ventrica helped Clarks modernise global CX, cut costs by 50%, and transform service delivery through intelligent automation, multilingual support, and strategic innovation.
Related solutions
CX outsourcing
Comprehensive outsourcing solutions tailored to meet complex operational needs across multiple channels.
Digital transformation
Drives innovation by integrating new digital technologies to improve CX (supported by Zendesk).
Machine learning technology
Translations, non-voice high value multilingual capabilities.
Knowledge management
Presenting real-time information to enable efficiencies and first contact resolution. Delivered through Zendesk.
Multilingual contact centre
Support across multiple languages to cater to diverse customer bases.
Omnichannel customer experiences
Seamless customer service across all touchpoints and channels.
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