AI-powered real-time translation
Uses machine learning to provide instant, context-aware translations across languages.
Eliminates language barriers, improving accuracy, efficiency, and customer satisfaction.
Machine learning technology supports multilingual CX
Translations, non-voice high value multilingual capabilities.
In today’s global marketplace, precise and seamless communication across multiple languages is essential for delivering exceptional customer experiences
Ventrica’s machine learning technology leverages AI-powered translation to ensure accurate, context-aware, and culturally relevant multilingual interactions – without the inefficiencies of manual translation. Powered by Unbabel, our next-generation LangOps platform provides an all-in-one AI-driven translation solution, delivering real-time quality reporting, transparency, and control to help businesses scale cost-effectively while maintaining translation accuracy and brand consistency.
By eliminating language barriers, businesses can enhance customer engagement, improve response times, and build deeper brand connections in every market.
Features and benefits
Adaptive learning for contextual accuracy
Continuously improves translation quality by learning from past interactions and brand-specific terminology.
Ensures precise and brand-aligned communication, reducing errors in customer interactions.
Multilingual customer support at scale
Provides AI-assisted translations for chat, email, and non-voice interactions, ensuring seamless CX across regions.
Expands global reach without hiring additional multilingual agents, reducing operational costs.
AI & human-in-the-loop hybrid model
Combines machine learning automation with human expertise for nuanced, high-quality translations.
Enhances accuracy while maintaining the speed and efficiency of AI-driven translation.
Real-time quality assurance & sentiment analysis
AI monitors and scores translations for accuracy, tone, and compliance with brand guidelines.
Improves CX consistency and ensures multilingual interactions reflect brand values.
Seamless integration with existing CX platforms
Works with Zendesk, Salesforce, and other customer service platforms for automated translation within workflows.
Enables frictionless multilingual support without disrupting current CX operations.
Secure & compliant language processing
End-to-end encryption and compliance with global data protection regulations.
Protects customer data and maintains trust while expanding into international markets.
AI-enhanced knowledge base & self-service translation
Automates multilingual content creation for FAQs, chatbots, and knowledge articles.
Empowers customers with self-service options in their preferred language, reducing support queries.
Start a conversation with the CX specialists
With Ventrica’s Video CX, you can enhance personalisation, increase engagement, and build trust – turning every customer interaction into a meaningful brand moment.
Related case studies
Written by Siobhain Goodall
Tommee Tippee
For Tommee Tippee, Ventrica delivers empathetic, multilingual CX – empowering parents through human connection, rapid resolution and innovative digital self-service.
Related solutions
Multilingual contact centre
Support across multiple languages to cater to diverse customer bases.
Customer sentiment analysis
Provides real-time insights into customer sentiment for data-driven decision-making.
Knowledge management
Presenting real-time information to enable efficiencies and first contact resolution. Delivered through Zendesk.
Intelligent automation
AI-driven automation solutions that reduce manual processes and improve task accuracy.
CXaaS partner
A leading customer experience as a service (CXaaS) provider and a strategic Premium Partner with Zendesk, offering advanced customer support solutions.
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