Brand-specific CSAT surveys & feedback loops
Custom-designed surveys aligned with brand values and customer engagement goals.
Delivers more relevant insights, helping brands pinpoint specific areas for CX improvement.
Customised CSAT: Tailored customer satisfaction measurement, deeper insights
Tools to measure customer satisfaction, customised to fit brand-specific needs.
Customer satisfaction is more than just a score. It’s the foundation of brand loyalty and business success
Ventrica’s Customised CSAT solution goes beyond standard surveys, providing bespoke measurement tools that capture the true sentiment of your customers at every critical touchpoint.
Through real-time analytics, AI-powered sentiment tracking, and tailored feedback mechanisms, our CSAT solution delivers actionable insights to refine your CX strategy, enhance engagement, and drive continuous improvement.
By customising CSAT methodologies to fit your brand’s unique goals, we empower businesses to measure, understand, and elevate customer satisfaction – ensuring every interaction leaves a lasting impact.
Features and benefits
Real-time analytics & reporting
Live dashboards track satisfaction trends and highlight key performance indicators (KPIs).
Enables data-driven decision-making, allowing teams to act on insights instantly.
AI-powered sentiment analysis
AI-driven tools analyse customer feedback, detecting emotions and trends in real time
Identifies hidden pain points, enhancing customer engagement and loyalty.
Multi-channel feedback collection
Gathers customer feedback via surveys, chat, email, social media, and voice interactions.
Ensures a holistic view of customer sentiment across all channels.
Closed-loop feedback & actionable insights
Automates feedback collection and resolution tracking to ensure concerns are addressed.
Helps brands improve customer retention by demonstrating proactive care.
Customised CSAT benchmarks & industry comparisons
Compares your CSAT scores against industry standards and competitor performance.
Provides context for success, helping brands stay ahead of market trends.
Seamless integration with CRM & CX platforms
Works natively with Zendesk, Salesforce, and other CX management tools.
Eliminates data silos, streamlining insights into your existing workflows.
CX performance benchmarking & continuous optimisation
We track, measure, and optimise your CX performance with advanced analytics, driving continuous improvement and long-term success.
Ensures your customer experience strategy evolves with your business and customer expectations..
Start a conversation with the CX specialists
With Ventrica’s customised CSAT, you gain tailored insights, AI-powered sentiment analysis, and real-time reporting that help you create unforgettable customer experiences.
Related case studies
Written by Siobhain Goodall
Clarks
Ventrica helped Clarks modernise global CX, cut costs by 50%, and transform service delivery through intelligent automation, multilingual support, and strategic innovation.
Written by Siobhain Goodall
Houseful
For Houseful (Zoopla), Ventrica transformed CX operations – boosting efficiency, reducing costs by 30% and enhancing engagement through innovation and people-first design.
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