Your UK hub

Centralising your global customer service requirements into a single UK hub avoids the need to set up multiple customer service centres in diverse countries, thus reducing costs, saving time on training and providing a more consistent and unified customer experience.

Based just 45 minutes from London and situated in a large town that is culturally diverse, Ventrica is ideally placed to attract high quality multilingual staff who have settled in the locality.

We also have an extensive multilingual homeworking facility designed to provide our clients with maximum flexibility and agility.

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See our multilingual service in action – watch the video

We're all native language speakers

We only employ ‘native language’ speakers with the caveat being they must also possess exemplary English spoken and written skills too.

International candidates joining our organisation go through the same rigorous application process as our English staff and within our Assessment Centre are tested thoroughly for their grammatical and written skills alongside a host of other core disciplines. We only employ staff who have an aptitude for sales and customer service and who possess the correct blend of people skills, coupled with the right personality traits and attitudinal behaviours. In essence the core skills and attributes of our international team mirror those of our UK staff.

Languages covered include: French, Italian, Spanish, Portuguese, Dutch, German and Polish to name but a few.

Native English Speakers
Vivobarefoot multilingual case study

“Our established and talented team of native multilingual customer service experts can help address your language challenges allowing you to expand into new territories”

Check out this Vivobarefoot multilingual case study
Direct Commerce: Partnership of the Year Awards 2015 European Contact Centre & Customer Service Awards - ICMR (2015) Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) Highly Commended in European Contact Centre & Customer Service Awards (2017) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2015) UKCCF Awards 2018 The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

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