Inbound Bureau

A comprehensive and flexible solution

Our bureau operation is designed to support your in-house operation with overflow or indeed handle communication for companies who maybe don’t have the volume of contacts that would typically require a dedicated team. Charged on a transactional basis our bureau facility, one of the largest in the UK, often provides support to companies in their early stages of growth.

Intelligent software allows us to handle ever more complicated enquiries that most outsourced contact centres would not even contemplate within a bureau environment. We can handle customer service enquiries, provide details on your products and services, capture and process orders on your behalf, look up existing customer information, provide that front-line support when you need it most and much, much more.

Speak to us about bureau operation

Your tailor made solution

whatever your requirements, speak to Ventrica and we’ll scope a tailor-made solution that can help you provide your customers with a more streamlined, cost effective, and efficient service.

  • Media Response and DRTV Handling
  • Order Handling and Processing
  • Information Request Lines
  • Switchboard
  • Inbound Sales
  • Helpdesk Support
  • HR Recruitment and Absence Management
  • Charitable Donation Lines
  • Overspill and Out of Hours Call Handling
  • Whistle-Blowing Services
  • Email and Internet Response
  • 24/7 Emergency Response
  • Disaster Recovery
Direct Commerce: Partnership of the Year Awards 2015 Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) UKCCF Awards 2018 Silver Winner in European Contact Centre & Customer Service Awards (2019) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2018) Silver Winner in European Contact Centre & Customer Service Awards (2015) The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001

Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

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