The right staff

Creating brand advocates

We carefully choose the type of staff most suited to work with your business and typically we are looking at personality traits, attitudinal behaviours, previous experience, desire and enthusiasm to be part of your team. Ultimately we aim to staff your business with fans of your brand, products and services.

We then engage the team via a thorough induction process, good communication, training, and immersion in your products and services.

Speak to us about outsourcing your customer services

Our key steps to success

One of our experienced Account Managers will work closely with you in a clear and structured way from initial planning through to account implementation and throughout the contracted term. Other staff key to delivering the service such as our Head of Operations, Head of Client Services, Training Officers, Service Delivery Managers, Team Managers and IT personnel are also involved from the outset, ensuring everybody has a clear and definitive understanding of your requirement.

Upon going live, strict quality control and monitoring procedures ensure we are delivering service excellence and intelligent reporting provides instant feedback of how we are performing against agreed service levels.

Regular communication and business review meetings help to ensure consistency and set in place goals for continuous improvement.
Account Management
Direct Commerce: Partnership of the Year Awards 2015 Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) UKCCF Awards 2018 Silver Winner in European Contact Centre & Customer Service Awards (2019) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2018) Silver Winner in European Contact Centre & Customer Service Awards (2015) The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001
ISO 27001

Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

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