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For Houseful (Zoopla), Ventrica transformed CX operations - boosting efficiency, reducing costs by 30% and enhancing engagement through innovation and people-first design.

Ventrica has partnered with Zendesk to seamlessly enhance customer engagement and significantly boost satisfaction through AI-powered solutions.

Two-thirds of UK adults identify as vulnerable. Supporting them with empathy and tailored care isn’t just ethical, it’s key to building lasting trust and loyalty.

Discover how AI is transforming contact centres - combining human empathy with intelligent automation to elevate customer experience and operational efficiency.

Despite global digital connectivity, varying regulations create complexity. Data professionals face growing compliance challenges, increasing breaches and costs.

Blending AI with human empathy, Ventrica enhances CX, streamlining processes while maintaining personalised, meaningful customer interactions for lasting loyalty.

For McCarthy Stone, Ventrica delivers empathetic, high-impact CX - combining smart lead qualification and specialist training to support life-changing decisions.

Ventrica’s home-based teams deliver flexible support with remote training and seamless onboarding, ensuring continuity, and outstanding customer experiences.

Defining clear brand values enhances CX by aligning with customer expectations, boosting loyalty and improving brand reputation and retention.

Managing customer interactions is challenging. Many businesses outsource contact centres to specialists, ensuring expertise in customer experience and operations.

National Apprenticeship Week 2024 highlights "Skills for Life." Ventrica supports this with apprenticeship programs, including a new Level 5 qualification for senior managers.

Live chat is a powerful sales tool—80% of customers prefer it for its speed and convenience. A quick response can seal the deal, while a delay may cost the sale.