We have an exciting range of resources, form news articles and blogs to whitepapers for you to read and enjoy. We'd love your feedback.
Having more channels - WhatsApp, email, etc - don’t necessarily equal better CX. But what does it actually take to design customer journeys that feel truly human?
For Tommee Tippee, Ventrica delivers empathetic, multilingual CX - empowering parents through human connection, rapid resolution and innovative digital self-service.
Tired of costly customer service systems? CCaaS is a cloud solution that scales with your business, offering omnichannel support and real-time updates. Pay only for what you need.
ChatGPT’s rapid rise showcases the power of Generative AI. With natural, context-aware responses, it’s transforming customer service and business operations.
Customer sentiment analysis is no longer a back-office reporting tool - it’s a strategic lever that can transform support into a proactive driver of loyalty.
Ventrica helped Clarks modernise global CX, cut costs by 50%, and transform service delivery through intelligent automation, multilingual support, and strategic innovation.
Ventrica’s Ventr-illion Makers are joining the Million Makers Challenge, aiming to raise £25,000 for The Prince’s Trust through a 30-day step challenge.
Change often feels slow until we look back and reflect on its impact. As AI transforms customer experience, we stand at the brink of an exciting, unpredictable future.
This whitepaper aims to help your brand make an informed decision about outsourcing by looking at why companies outsource many aspects of their business.
Integrating Zendesk streamlines communication, enhances CX, improves ticket management, saves costs and boosts customer satisfaction across channels.
By 2030, CX will define brand success. Discover how AI and changing expectations are reshaping the customer experience landscape.
Customer feedback shapes success. Online reviews and NPS scores impact trust and reputation. Here are five simple ways to improve your ratings.
