Zendesk & Ventrica
As a proud Strategic Premium Partner, we tailor Zendesk to your workflows and customers - blending its powerful tech with our human-first approach. Integrated with Cloudset, Salto and SnapCall, we create seamless, scalable journeys powered by empathy and insight.
Seamless, human-centred customer experiences – powered by Zendesk and delivered by Ventrica
At Ventrica, we’ve always believed that great customer experiences blend empathy with efficiency – human understanding supported by smart technology. That belief is exactly why we’ve partnered with Zendesk, one of the most flexible and user-friendly customer experience platforms in the world.
Our goal? To combine Zendesk’s powerful omnichannel infrastructure with Ventrica’s emotionally intelligent service ethos – creating support environments where customer conversations flow naturally, data empowers decision-making, and technology works in service of the human experience.
As a Strategic Premium Partner, we do more than implement software. We advise, design, optimise, and support every step of your Zendesk journey – from set-up to scale-up, with integration support and agent enablement at the core. Whether you’re launching a new channel, embedding AI, or unifying multiple brands under one CX vision, Ventrica + Zendesk provides the perfect foundation.
Creating emotionally intelligent CX with Zendesk + Ventrica
Why we partner with Zendesk
Zendesk aligns with Ventrica’s purpose: to deliver emotionally intelligent and digitally enhanced customer experiences that build stronger brand connections.
We partnered with Zendesk because it gives our clients a flexible, scalable CX platform that’s easy to use, fast to deploy, and rich in features – without unnecessary complexity. Crucially, Zendesk makes it possible to meet customers wherever they are, across any channel, in any language, and with complete visibility of context and history.
Zendesk’s strength in knowledge management, self-service, automation, and AI aligns seamlessly with our vision of proactive, empathetic service. It enables us to streamline operations for our clients, empower agents, and enhance outcomes for customers – all while supporting seamless integrations with partners like SnapCall, Agnostack, Cloudset, Salto, and Twilio.
How we work together
At Ventrica, we don’t just configure Zendesk – we co-create long-term CX success.
Our expert teams design, implement, and optimise Zendesk solutions based on your business goals, sector needs, and customer expectations. We take time to understand your internal processes, customer journeys and existing architecture to ensure the platform integrates cleanly and scales effectively.
We apply our CXaaS Partner framework to ensure Zendesk becomes a strategic tool, not just a helpdesk – enabling omnichannel experiences, data-driven insights, and operational clarity across every function.
Together, Zendesk and Ventrica deliver:
- Continuous optimisation and support
- Smart channel orchestration
- Intelligent automation and bot flows
- Agent enablement and knowledge delivery
- Integrated voice, video and messaging
- Compliance-ready workflows
What we deliver
Omnichannel made effortless
We integrate voice, chat, email, social, and messaging channels into one unified agent workspace.
Enables smoother conversations, faster response times, and connected experiences.
Omnichannel customer experiencesAI and automation that feel human
We design bot flows, self-service portals and intelligent routing journeys using Zendesk AI tools.
Enhances operational efficiency while maintaining the warmth of human interaction.
Intelligent automationSmarter knowledge management
Zendesk Guide empowers agents and customers alike with fast access to relevant information.
Improves first-contact resolution and building customer confidence.
Knowledge managementGoverned, scalable platform design
With partners like Cloudset and Salto, we bring control, compliance, and structure to your Zendesk environment.
Reduces operational risk and accelerates safe change.
Embedded video, voice and commerce tools
SnapCall, Twilio, and Agnostack extend Zendesk into a true CX hub.
Delivers real-time support, commerce-aware service, and personalised messaging at scale.
Global-ready, multilingual service
Zendesk’s localisation capabilities enable Ventrica’s multilingual agents.
Delivers culturally empathetic service, no matter the market or channel.
Multilingual contact centreWe tailor Zendesk to your customers, your teams, and your brand – bringing the human touch to every digital experience
A deep dive into Zendesk analytics & reporting features
Unlock Zendesk’s evolved analytics to reveal insights, personalise experiences, reduce wait times, and drive measurable CX performance at scale.
Integrating Zendesk into your customer service strategy
Integrating Zendesk streamlines communication, enhances CX, improves ticket management, saves costs and boosts customer satisfaction across channels.
Scale support, not costs with Contact Centre as a Service (CCaaS)
Tired of costly customer service systems? CCaaS is a cloud solution that scales with your business, offering omnichannel support and real-time updates. Pay only for what you need.
Strategic benefits of outsourcing your contact centre & customer experience
Managing customer interactions is challenging. Many businesses outsource contact centres to specialists, ensuring expertise in customer experience and operations.
Compliance, risk and best practice in contact centres
Contact centre compliance is complex—but with the right approach, it becomes a strategic advantage. Get practical insights on turning risk into strategy in this white paper.
We are absolutely thrilled to join forces with Zendesk who are renowned as a global leader in customer service software. As a strategic BPO partner in EMEA, I know Ventrica can bring our skills in delivering unrivalled emotive CX to both current and future clients through this wonderful collaboration as both a reseller and implementation partner of Zendesk.
Iain Banks, CEO of Ventrica
Related solutions
Workforce Engagement Management (WEM)
AI-driven WEM featuring Workforce Management and Quality Assurance to improve support quality from end to end.
Quality Assurance (QA)
100% contact assessment supported by AI-driven insights and next-best actions.
Omnichannel customer experiences
Seamless customer service across all touchpoints and channels.
Data privacy & protection
Safeguarding digital platforms, ensuring online integrity.
Knowledge management
Presenting real-time information to enable efficiencies and first contact resolution. Delivered through Zendesk.
Workforce Management (WFM)
AI-powered workforce management for effortless forecasting, scheduling, and performance tracking.
We are proud to partner with Ventrica, one of UK’s leading customer management outsourcers. By complementing each other and benefiting from innovative AI features we can further optimise our customer’s processes delivering the best possible CX.
Eric Jorgensen, Head of Sales (EMEA) Zendesk
Frequently asked questions
Yes, we provide 24/7 support to manage high-priority situations, ensuring quick resolution and customer reassurance.
Yes, our scalable workforce model ensures businesses can flex support levels up or down based on demand peaks, such as holiday seasons or promotional events.