SnapCall & Ventrica
At Ventrica, we use SnapCall to add a human touch to digital CX, embedding one-click video into your journeys for high-impact moments that deepen trust, elevate service, and build lasting loyalty.
Adding the human touch to digital CX with embedded video support
When the customer journey moves online, empathy can be harder to convey – but it’s never been more important. That’s why Ventrica partners with SnapCall, a video-first CX solution that brings face-to-face interaction directly into your digital support environments.
With SnapCall and Ventrica, your teams can offer instant, embedded video conversations at critical points in the journey – resolving sensitive issues, delivering premium services, and building trust in real time. Whether it’s used for VIP escalation, emotional moments, or high-consideration support, SnapCall gives your customers a personal experience – right where they need it.
Creating connection: How SnapCall + Ventrica bring CX to life with video
Why we partner with SnapCall
At Ventrica, we believe customer support should feel personal – especially when it matters most. But in a world of chatbots, automation and app-based service, that personal connection can get lost.
We partnered with SnapCall because it reintroduces human presence and emotion into digital journeys – without friction, downloads, or channel switching. It gives agents the power to connect face-to-face with customers in moments of need, delight or frustration, offering reassurance, clarity, and loyalty-building empathy.
SnapCall aligns perfectly with our EmotiveCX philosophy – turning interactions into opportunities for connection, trust, and customer advocacy..
How we work together
As part of our CXaaS partner solution, Ventrica implements and integrates SnapCall into the wider support experience – embedding it inside platforms like Zendesk and configuring smart triggers for live escalation.
We design bespoke SnapCall use cases across industries – from white-glove onboarding in luxury retail, to video triage for travel disruptions, to face-to-face claims handling in insurance. Every deployment is tuned to your brand voice, customer expectations and service priorities.
Our SnapCall delivery includes:
- Platform integration (Zendesk, custom apps, web chat, mobile)
- Use case design for VIP, sensitive or high-touch support
- Smart routing and escalation workflows
- UI/UX optimisation for seamless agent activation
- Agent enablement and training for video etiquette
- Multilingual support and cross-market deployment
- Real-time data tracking and post-call insights
What we deliver
Embedded video, no downloads required
SnapCall launches directly from the customer interface – via browser or app.
Makes video support frictionless, secure, and fast to access.
Emotional connection in high-stake moments
From billing disputes to travel disruption, SnapCall allows agents to show empathy.
Delivers clarity and creates human connection in sensitive scenarios.
VIP and concierge-level experiences
Use SnapCall for live shopping consultations to post-purchase care.
Surprise and delight premium customers with a white-glove service.
Effortless escalation from digital channels
Support can scale from text to video without breaking the journey.
Integrates with chatbots, messaging, or agent interfaces.
Multilingual, multi-market deployment
SnapCall works globally and supports language switching.
Perfectly pairs with Ventrica’s multilingual agent teams for consistent, high-quality delivery.
CX innovation without infrastructure
SnapCall adds real-time video to your support stack.
No new hardware or call centre reconfigurations needed, without slowing your digital CX roadmap.
With SnapCall and Ventrica, you can turn online interactions into face-to-face connections – building trust where it matters most
The future of CX: Blending AI with the power of human connection
Blending AI with human empathy, Ventrica enhances CX, streamlining processes while maintaining personalised, meaningful customer interactions for lasting loyalty.
Advanced customer experience technologies
From the cloud to AI, this whitepaper will explore how to use the latest customer contact technologies to improve your customer relationships and business results.
How to start harnessing the power of AI in a contact centre
Generative AI is transforming contact centres, but success depends on practical applications that enhance customer interactions and deliver measurable ROI.
What CX technology might look like in 10 years
Change often feels slow until we look back and reflect on its impact. As AI transforms customer experience, we stand at the brink of an exciting, unpredictable future.
Everest Group CXM services peak matrix® assessment 2024 report
Download the free report and learn why Ventrica was named as a major contender by Everest Group, and what that means for the business.
Asynchronous communication allows a brand not to impose its availability schedule or even its technical jargon on the customer. This totally aligns with simplification, significantly reduces customer effort, and more closely meets our clients’ expectations!
Sébastien Faure, Head of Customer Service, Devialet
Related solutions
Video CX
Delivers personalised, visual customer support to enhance engagement.
Multilingual contact centre
Support across multiple languages to cater to diverse customer bases.
Workforce Engagement Management (WEM)
AI-driven WEM featuring Workforce Management and Quality Assurance to improve support quality from end to end.
Digital transformation
Drives innovation by integrating new digital technologies to improve CX (supported by Zendesk).
Customer sentiment analysis
Provides real-time insights into customer sentiment for data-driven decision-making.
Intelligent automation
AI-driven automation solutions that reduce manual processes and improve task accuracy.
We’re thrilled with the level of customer satisfaction we’ve been able to achieve with SnapCall Instant.
Global Program Manager, Glovo
Frequently asked questions
Yes, we work with major CRM platforms such as Salesforce, Zendesk, and bespoke industry solutions to ensure smooth integration and data flow.
Yes, we offer multilingual customer service solutions, ensuring businesses can engage with global audiences in their preferred language.