Salto & Ventrica
Ventrica uses Salto to bring order to CX platforms, treating configurations like code to enhance governance, reduce risk, and deliver faster, safer transformation across Zendesk and your wider tech stack.
Simplifying complexity: configuration clarity for customer experience at scale
When customer experience operations span platforms, teams, and regions, even the best intentions can lead to messy systems and risky change. That’s why Ventrica partners with Salto – a configuration-as-code platform that brings visibility, control, and governance to the heart of your Zendesk (and wider CX) environment.
Salto lets us document, deploy, and manage every configuration change with confidence – turning fragmented processes into unified, scalable systems. Paired with Ventrica’s emotionally intelligent service design and sector expertise, Salto becomes a key enabler for CX transformation that’s agile, compliant, and easy to evolve.
Decluttering your CX platform: How Ventrica + Salto simplify Zendesk governance
Why we partner with Salto
Zendesk is one of the most powerful and flexible platforms in the CX world – but as it scales, so does the risk of complexity. Without structure, teams can quickly find themselves facing duplicated automations, misfiring triggers, and unclear workflows.
We chose Salto because it gives us – and our clients – total visibility into every configuration, with the ability to deploy changes safely and track them over time. Salto transforms Zendesk configuration into clean, version-controlled code – bringing the best of software development to the world of customer experience.
It enables us to build CX infrastructure that isn’t just intuitive and effective, but documented, auditable, and future-proof – a must for scaling brands, regulated industries, and global operations.
How we work together
As part of our CXaaS partner solution, Ventrica deploys Salto to audit, optimise and future-proof the Zendesk environments we design and manage.
We begin with a full visibility assessment – mapping every active form, trigger, view and field within your Zendesk instance. From there, we clean up technical debt, optimise workflows, and version every change going forward using Salto’s configuration-as-code engine.
We use Salto to:
- Reverse-engineer legacy or messy Zendesk configurations
- Provide Git-style version control across CX environments
- Automate documentation for auditing and internal governance
- Deploy consistent changes across multiple instances (e.g. brands, regions)
- Enable safe sandbox testing and rollback workflows
- Empower IT and Ops teams to manage CX tech without guesswork
In short, Salto gives us the tools to scale your customer experience – without sacrificing control or simplicity.
What we deliver
Full visibility of your Zendesk instance
Salto helps us surface every trigger, view, automation and field.
Creates a live map of your configuration that reduces confusion and accelerates improvement.
Safe, scalable deployments
Every configuration change is previewed, documented and version-controlled.
No surprises, and no need for manual rollbacks when things go wrong.
Cross-brand, cross-region consistency
We use Salto to deploy templated CX workflows across multiple Zendesk instances.
Keeps your global operations aligned, compliant, and efficient.
Audit-ready governance for regulated sectors
Salto provides a detailed change history for every config update.
Gives you full transparency and traceability for internal or external compliance checks.
Faster onboarding for new teams and brands experience
By creating structured, reusable configs, Salto enables faster ramp-up when expanding CX operations.
Improves consistency and reduces training costs.
Empowered internal teams
Salto makes CX platform management clearer, cleaner and more collaborative.
Gives IT and Ops teams confidence to make changes without risk.
Ventrica and Salto help you build a support platform that’s easy to understand, easy to change – and always ready for what’s next
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What intrigued us the most was the approach of configuration as code. This is exactly what we were looking for!
Zaheer Kazi (Zak), DevOps Engineering & Continuous Delivery Lead of Mondelez
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Frequently asked questions
We adhere to GDPR and other industry-specific regulations, ensuring secure customer data handling across all touchpoints.
We go beyond traditional customer support by combining emotionally intelligent interactions with AI-powered technology to create seamless, scalable, and personalised customer experiences.