agnoStack & Ventrica
At Ventrica, we use Agnostack to connect CX and commerce, giving agents real-time order insights within Zendesk, so they can resolve queries faster, personalise responses, and deliver seamless, first-contact resolution.
Bridging commerce and care: empowering support teams with real-time order intelligence
When customers reach out about their orders, they expect quick answers – not long wait times or disconnected teams. That’s why Ventrica partners with agnoStack – a unified commerce support platform that embeds real-time order data into the customer support workspace.
With Agnostack, our agents gain instant access to order, shipping, return and payment details – all from within platforms like Zendesk. This allows us to handle WISMO, cancellations, refunds, and loyalty queries at pace, without switching tabs or chasing systems.
Together, Ventrica and agnoStack turn commerce support into a smooth, scalable, and empathetic experience.
Serving smarter: How Ventrica + agnoStack reduce order friction and boost CX
Why we partner with agnoStack
In retail, D2C and subscription businesses, order-related enquiries account for the majority of support volume – and often, the most frustration. Customers want real-time answers. Agents want clean, consolidated data.
We partnered with agnoStack because it bridges that gap. It brings transactional transparency into the heart of the support experience, empowering agents with everything they need in one place. The result is faster resolution, less effort, and better brand experiences.
It aligns perfectly with Ventrica’s mission to combine operational excellence with emotional intelligence – creating CX journeys that are efficient, connected and human.
How we work together
As part of our CXaaS partner solution, Ventrica integrates agnoStack directly into your Zendesk or CRM interface – enabling agents to view, manage, and action commerce data without leaving their workflow.
We design commerce-aware CX flows that align with your fulfilment, logistics and customer lifecycle systems – so whether the customer is asking about a missed delivery or loyalty rewards, the right information is already on screen.
Our agnoStack delivery includes:
- Integration with Shopify, BigCommerce, Adobe Commerce, Salesforce Commerce Cloud and more
- Real-time access to orders, payments, shipping, and returns inside Zendesk
- Configurable quick actions (e.g. refunds, re-ship, status update, cancellation)
- Intelligent triggers based on order status or customer tier
- UI optimisation for multilingual and multi-region support teams
- Ongoing support, analytics, and continuous improvement
What we deliver
Unified commerce data at the agent’s fingertips
No more tab-switching or delays – agnoStack brings every order detail into the conversation.
Agents can resolve queries instantly and accurately.
Streamlined WISMO and returns journeys
We use agnoStack to automate common workflows around shipping updates, return eligibility and refund status.
Reduces inbound volume and effort.
Quick actions for high-speed resolution
Agents can trigger refunds, resend confirmations or escalate orders with one click .
Drives first-contact resolution and improved CSAT.
Smarter segmentation and personalisation
With insight into loyalty status, LTV and past purchases, we personalise service.
Prioritises premium customers, and tailors tone and outcomes.
Faster onboarding for support teams
agnoStack simplifies what agents need to know.
We reduce training time, increase confidence, and accelerate ramp-up for seasonal or new hires.
Commerce support without complexity
We implement agnoStack with minimal disruption.
Delivery of high-impact functionality without a complete system overhaul.
With agnoStack and Ventrica, order support becomes a seamless, personalised part of your customer experience – not a point of frustration
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Empowering exceptional CX through Zendesk and strategic tech partners – delivering personalised, scalable, and AI-enhanced solutions that drive measurable results.
AI has become an essential tool for customer service, and we’re thrilled to be able to enhance this cutting-edge technology for eCommerce retailers.
Adam Grohs, CEO, agnoStack
Related solutions
CX outsourcing
Comprehensive outsourcing solutions tailored to meet complex operational needs across multiple channels.
Digital transformation
Drives innovation by integrating new digital technologies to improve CX (supported by Zendesk).
CXaaS partner
A leading customer experience as a service (CXaaS) provider and a strategic Premium Partner with Zendesk, offering advanced customer support solutions.
AI for Commerce is just the beginning. We’re constantly working to improve our product and bring new innovative features to market that help our customers deliver better customer experiences post-purchase. With this first of our upcoming AI features, our customers can stay ahead of the curve without needing to understand all of the complexity surrounding AI.
Rob Bowers, CTO for agnoStack
Frequently asked questions
Yes, our scalable workforce model ensures businesses can flex support levels up or down based on demand peaks, such as holiday seasons or promotional events.
Absolutely. We offer sales enablement, cross-selling, and retention strategies to help brands drive revenue while maintaining excellent customer relationships.