Our people make our business

Highly Commended 2017 - European Contact Centre & Custom Services Award

Highly Commended

Employer of the Year Great Place to Work Europe 2017

Our people make our business and because of this we are absolutely committed to providing them with a challenging and rewarding career. We recognise that every individual brings something unique to the business and our philosophy is to train, develop and empower our staff to achieve both their own goals and those of the company.

To deliver this our management team are tasked with the job of getting to know their staff really well through regular one to one sessions and bi-annual appraisals. Throughout these meetings, a series of personal goals are agreed and documented in line with our company objectives, so our staff know exactly what is expected of them and how their contribution affects the overall efficiency of the company. Our policy is always to recruit and promote from within wherever possible and to recognise and reward staff that contribute towards the success of the company.

Take a look at our facilities

“Ventrica is a great place to work… There is a real emphasis on the well-being of staff and significant investment has created amazing, modern, dynamic and inspiring environments that we are all proud to work within.”

Natasha Hogg – Customer Service Advisor
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Meet the Senior Leadership Team

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Dino Forte

CEO

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Jim Graham

Non-Executive Chairman

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Guy Blackburn

Non-Executive Director

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Carl Sullivan

Chief Financial Officer

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Kathryn Chivers

Chief Service Delivery Officer

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Peter Edwards

Chief Technical Officer

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Clint Hydes

Head of Operations

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Louise Lee

Head of Client Services

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Samantha Ruffell

Head of People and Talent

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Ian Gorman

Head of Special Projects

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Become a Ventrican

Join our talented team and you'll be working in a friendly and welcoming environment, in one of our European award-winning contact centres right in the very heart of Southend-on-Sea. Alternatively you could be working from home! If you excel in customer service excellence, have great written and verbal communication skills and a "can do" attitude, then you could be the perfect fit for us…

Ventrica is an equal opportunities employer.

See our current vacancies
Direct Commerce: Partnership of the Year Awards 2015 European Contact Centre & Customer Service Awards - ICMR (2015) Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) Highly Commended in European Contact Centre & Customer Service Awards (2017) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2015) UKCCF Awards 2018 The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

Start a conversation with The Customer Experience Specialists

Let's talk