Inbound Bureau

State-of-the-art facilities

Our centres are light, extremely modern and have great views out over the Thames Estuary. The internal spaces have a capacity of 600 advisor positions, a reception, three multi-media training suites, two board rooms, four staff break out areas and a series of back office suites to accommodate our management, administrative and support teams. Our work-from-home capability increases our capacity to 1200 positions to support our clients at peak times of year.

Why not come and visit us for a no-obligation tour of our facility

It's nice to be beside the seaside

Southend-on-Sea is an excellent location for our centres as it was the original home for the Access credit card contact centre, which was subsequently acquired by RBS. This encouraged other big companies to set up contact centre operations in the locality such as HSBC, NatWest, Telewest, Thus, and First Data, and because of this there is a highly trained pool of contact centre staff to recruit from.

Also because of our fantastic links to London and the Home Counties we are able to recruit people who have traditionally worked in the city but have started a family and prefer to work closer to home, providing a pool of highly skilled mature and experienced adults.

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Direct Commerce: Partnership of the Year Awards 2015 European Contact Centre & Customer Service Awards - ICMR (2015) Finalist for Best Team Manager - UK Nationals (2016) Gold Winner for Best Resource Planning Manager - UK Nationals (2018) Bronze Winner for Contact Centre Support Team of the Year - UK Nationals (2018) Highly Commended in European Contact Centre & Customer Service Awards (2017) Gold Winner in European Contact Centre & Customer Service Awards (2017) Silver Winner in European Contact Centre & Customer Service Awards (2015) UKCCF Awards 2018 The Sunday Times Fast Track Top 100 UK Firms 2018 Outsourcing Partnership of the Year – London & South East 2017 Advisor of the Year – London & South East 2017 Best Outsourced Partnership – London & South East 2016 Contact Centre of the Year – London & South East 2016
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Ventrica is extremely proud to be recognised by our industry

See all our awards and accreditations

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