Resources and articles
Keep up-to-date with everything that’s going on at Ventrica.
The Rise of Emotive CX in the Age of AI : Why Human Connection Matters More Than Ever
26/06/24
In any customer interaction, you should always be asking yourself: What’s at stake?
Articles
Ventrica Announces Strategic Partnership with Zendesk
24/06/24
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.
Company News
The Power of Voice of the Customer (VoC) in Transforming CX
20/06/24
Who knows your business better than you do? Your staff, for one.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
How to Start Harnessing the Power of AI in the Contact Centre
31/05/24
While Chat GPT and the like are the shiny new arrivals in town, AI is about much more than chatbots.
Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 2)
20/05/24
Introducing part-two of the dive deep into the future of Customer Experience with Ventrica’s CEO Iain Banks.
Articles
Looking boldly into the Emotive CX future - An interview with Ventrica CEO, Iain Banks (part 1)
13/05/24
Our CEO Iain Banks talks looking boldly into the Emotive CX future.
Articles
Ventrica continues its commitment to Real Living Wage
08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles
Ventrica leader profile: Phil Stringer, Operations Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.
06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
Articles
Whitepaper
Return of the Outsourcer: How to Position Your Business for When Growth Returns to the EconomyHow to Position Your Business for When Growth Returns to the Economy
Data Security and Data Sovereignty in Contact Centres
22/04/24
In this article, we examine the key aspects of data security and data sovereignty in contact centres.
Articles
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.
26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study
Compliance Risks for Contact Centres and How to Overcome Them
20/03/24
Compliance may initially appear overwhelming, but a proactive strategy can help your organisation.
Articles
Whitepaper
Compliance, Risk and Best Practice in Contact CentresCompliance may initially appear overwhelming, but a proactive strategy ensures you adhere to all regulations.
AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News
What CX Technology Might Look Like in 10 Years
07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles
Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.
05/02/24
National Apprenticeship Week is now in its 17th year.
Company News
How to Improve CX with Analytics
29/01/24
Why can't companies that say improving their CX is a top priority manage to do it?
Articles
Whitepaper
The Future of CX AnalyticsMoving from survey-based measurement to predictive analytics to transform the customer experience.
Ventrica leader interview: Jo Passingham, CFO.
12/01/24
Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.
Company News
Ventrica raises funds for Niall Stringer Foundation.
11/01/24
Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.
Company News
Is it really possible to predict customer behaviour?
09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles
What is Conversational Analytics and Why is It So Powerful for Transforming Your CX?
14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
Articles