Three ways to use social media to improve CX by Peter Edwards Three ways to use social media to improve CX by Peter Edwards

Here, we take a look at three uses of social media that will bring value to any CX strategy.

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5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

Contact centres are considered to have one of the highest employee turnover rates of any industry.

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7 key reasons to outsource your Contact Centre by Dino Forte 7 key reasons to outsource your Contact Centre by Dino Forte

Our CEO, Dino Forte, shares his 7 key reasons why you should outsource your contact centre

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A day in the life of a Team Manager A day in the life of a Team Manager

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

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Sharon Williams, Recruitment Manager #MeetOurVentricans Sharon Williams, Recruitment Manager #MeetOurVentricans

We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.

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How we train brand advocates for CX success How we train brand advocates for CX success

Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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Meet Tilly Archer, our Knowledge Manager Meet Tilly Archer, our Knowledge Manager

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

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Customer Service Management: what should we really be measuring? Customer Service Management: what should we really be measuring?

Customer Service Management: what should we really be measuring?

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Contact Centre Management: It Is Time To Change The Metrics Contact Centre Management: It Is Time To Change The Metrics

Latest Ventrica blog by Dino Forte published in contact-centres.com

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CX and contact centres: what will change in 2019? CX and contact centres: what will change in 2019?

CX and contact centre predictions for 2019

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CX remains the most powerful tool to boost sales CX remains the most powerful tool to boost sales

Latest Ventrica blog by Dino Forte published in MyCustomer.com

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How to re-engage with existing customers to increase sales How to re-engage with existing customers to increase sales

New article by Dino Forte explores the concept and benefits of desk-based sales

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