Modern Slavery Statement
We uphold the highest ethical standards, ensuring fair treatment, transparency, and respect for human rights
1. Introduction
Ventrica Ltd is committed to preventing modern slavery and human trafficking across our operations and supply chains. As a leading provider of outsourced customer experience solutions, we recognise our responsibility to ensure that no form of forced labour, servitude, or exploitation exists within our business or through our partnerships.
This statement outlines the steps we take to identify, prevent, and mitigate the risks of modern slavery, in line with the UK Modern Slavery Act 2015 and industry best practices.
2. Our business & supply chain
Ventrica Ltd operates in the UK and internationally, delivering customer experience management services across industries such as retail, financial services, and technology. Our business model relies on a network of suppliers, subcontractors, and partners who support our operational and technological needs.
We expect all third parties we work with to uphold our ethical standards and comply with all relevant labour laws and human rights regulations.
3. Our commitment to combat modern slavery
We have a zero-tolerance approach to modern slavery and take proactive steps to eliminate risks in our supply chains and operations. Our approach includes:
A. Policies & governance
We have established robust policies to ensure compliance with ethical labour standards:
- Supplier code of conduct – Mandates fair wages, safe working conditions, and prohibition of forced labour.
- Whistleblowing policy – Provides a confidential reporting mechanism for employees and third parties to raise concerns.
- Diversity, equity & inclusion policy – Promotes a fair and inclusive workplace.
- Anti-bribery & corruption policy – Ensures ethical business conduct across all dealings.
All policies are regularly reviewed and updated to align with UK employment and human rights laws.
B. Due diligence & risk assessment
To identify and mitigate modern slavery risks, we:
- Conduct supplier audits – Assessing compliance with ethical standards
- Perform risk assessments – Reviewing risks in high-risk regions and industries
- Embed ethical standards in contracts – Ensuring suppliers agree to our modern slavery policies
C. Employee training & awareness
We provide regular training to employees and leadership teams to help identify, prevent, and report instances of modern slavery. This includes:
- Induction training on ethical employment practices
- Workshops on recognising and addressing modern slavery risks
- Updates on best practices in ethical sourcing and labour rights
D. Reporting & accountability
We encourage employees, suppliers, and other stakeholders to report any concerns regarding modern slavery through our confidential whistleblowing channels. All reports are thoroughly investigated, and appropriate action is taken against any violations.
4. Continuous improvement & future steps
We are committed to continuously improving our approach to tackling modern slavery. Our next steps include:
- Strengthening supplier engagement and monitoring processes
- Enhancing employee training programs to increase awareness
- Increasing transparency in reporting and risk management
- Partnering with industry organisations and regulators to improve best practices
5. Approval & compliance
This statement is made pursuant to Section 54(1) of the UK Modern Slavery Act 2015 and constitutes Ventrica Ltd’s Modern Slavery & Human Trafficking Statement.
It has been approved by the Board of Directors and will be reviewed annually to ensure its continued effectiveness in preventing modern slavery.