Delivering Emotive CX for 16 years #welovewhatwedo

Rachel is the senior finance professional responsible for driving the financial strategy and commercial decision-making within a business

Clint is our award-winning Director of Operations, responsible for overseeing the overall performance, efficiency, and success of our customer experience.

Clare is one of two Directors of Operations, responsible for overseeing the overall performance, efficiency, and success of our customer experience.

Eden is our Service Delivery Team Leader for luxury brands including Charlotte Tilbury and Puig.

Kelly has 25 years experience in leading customer service, outbound, training and development functions at a senior level.

Phil is accountable for all aspects of financial and management accounting and payroll, passionately ensuring the financial health, predictability and trustworthiness of Ventrica.

Colin’s mission is to ensure that we set our clients up for success by managing from the Transition/Implementation of our client requirements, ensuring we hire the right talent, design and deliver superb training programmes and develop resource planning.

With over 25 years of IT management experience, Tim’s role oversees IT service delivery, IT planning, cloud technologies, and infrastructure management, and supports our Digital Services Strategy

Siobhain is a dedicated CX and Contact Centre professional with decades of experience in client relationship management and business development.

Sarah is an Operations Manager with special responsibility for our Bureau service and RVS

Cosette acts as a bridge between the business and our clients, understanding unique challenges and providing strategic solutions that create a lasting impact.

Leveraging over 10 years of experience within a contact centre environment, Adam helps new clients turn cost centres into strategic assets, combining technology and emotive CX to optimise efficiency and elevate customer satisfaction.

Clare leads our initiatives that prioritise employee well-being, engagement, and development within the business. First point of contact for visitors and clients, ensuring a professional, welcoming experience.

Sophie is passionate about transforming customer experience, specialising in scalability and multilingual teams. With a smile and a commitment to excellence, she fosters high-performance cultures and innovative service solutions that elevate customer experience while upholding and enhancing brand reputation.

As a Senior Client Executive in the BPO industry, Dan manages multiple clients across various verticals, leading cross-functional teams – including technical and sales departments – to drive operational excellence and business growth.

Leah is responsible for ensuring we recruit the right people, facilitating and coordinating recruitment activities, advising and helping to design appropriate selection methodologies and ensuring HR legalisation and recruitment best practice is adhered to

Ray is responsible for Operations, IT, HR and Shared Services at Ventrica, delivering brilliant experiences for our people and our clients.

As CEO, Iain leads Ventrica’s strategic growth, customer experience innovation, digital transformation, operational efficiency, profitability, team excellence, client satisfaction, and collaborative stakeholder engagement. Iain boldly drives Ventrica with passion and trust, blending human empathy and digital transformation to lead globally in emotive CX management solutions.

​Jason Shaw FCA is the Chief Financial Officer at Ventrica, with a depth of knowledge in scaling high-growth ventures across technology, digital, creative, and professional services sectors.

Peter has been CTO at Ventrica for over 6 years and is a highly knowledgeable IT Professional who leads our software sales, development and transformation teams.

Patrick leads Ventrica’s brand and marketing strategy, using storytelling to showcase Emotive CX. He ensures our messaging creates meaningful connections and engages customers with clarity and purpose across every touchpoint. #ilovewhatido

Vicki is our Head of HR and is responsible for managing the human resources function, ensuring our workforce is supported, motivated, and aligned with the company’s goals.