Ventrica is an amazing place to work!
At our core, we believe in trust, passion, and boldness. When you join us, you’ll be part of a friendly, supportive, and ambitious team where your skills are valued, and your career growth matters.
Join our award-winning team
At Ventrica, our people are the heart of our success. As one of the UK’s best known CX organisations, we’re committed to offering challenging and rewarding careers that align with the needs of a modern workforce. Join our European award-winning contact centre from home or in Southend-on-Sea and become part of a team that values excellence and innovation
Your benefits
At Ventrica, we champion your wellbeing, celebrate your achievements, and invest in your future. With flexible working, health support, loyalty rewards, and career growth, you’ll thrive in a culture that values every voice. Join a team committed to empathy, excellence, inclusion, and making every moment meaningful – for colleagues and customers alike.
Flexible careers tailored to your lifestyle
We understand that flexibility is key to a fulfilling career. Whether you’re seeking full-time or part-time opportunities, Ventrica supports both office-based and remote working arrangements. Since 2017, we’ve embraced homeworking, providing all the technology, training, and support needed to thrive. Stay connected through regular team huddles and one-on-one meetings, ensuring you feel part of the Ventrica family, no matter where you are.
One of the best things about Ventrica is the opportunity to grow. With determination and continuous effort, you can make a real difference. But above all, it’s the people who make Ventrica special. I’ve seen this company from many angles, and one thing is clear — our people are incredible
Shawn McGlade, Training Specialist, Ventrica
Embracing diversity, inclusion, and belonging
Our culture is built on inclusion and diversity. At Ventrica, every voice is heard, fostering a ‘one team’ approach. We celebrate cultural differences, allowing colleagues to observe public holidays that reflect their heritage. We continuously strive for diversity in all recruitment efforts. As a Disability Confident employer and Gold member of The Mental Health Charter, we’ve also signed the Menopause Pledge and are proudly LGBTQ+ positive.
Competitive compensation and exciting perks
We believe in recognising and rewarding hard work. Our competitive compensation package includes 28 days of holiday (FTE) including bank holidays, with additional days accrued after your first and second years of service. With numerous internal promotion opportunities, flexible training programmes, loyalty days, gifts for new parents, regular team events, and monthly awards, we ensure our staff feel valued and engaged.
Giving back, as well as to each other
At Ventrica, we’re proud to support causes that reflect our values of trust, passion, and boldness.
Led by our People’s Champions, our team takes action – raising funds, volunteering time, and partnering with local and national charities. These initiatives strengthen our culture, unite our people, and make a meaningful difference in the communities we serve.
Training and CPD
Training is crucial in an employee’s journey. We teach lifelong skills that individuals can apply throughout their careers, whether they stay in contact centres or move to other industries. Moreover, we try to help them to learn skills they can apply in their personal lives as well.
On a practical level, onboarding training serves as an introduction to both Ventrica and the client the employee will be working for.
The other purpose of training is to give our team members varied career paths and development opportunities. For example, our apprenticeship scheme is an integral part of our learning and development strategy.
Our current apprenticeships focus on customer service, team leadership, and operational management. This year, we’re expanding to include apprenticeships in HR, finance, training, and IT. We fund these through the apprenticeship levy, which is a mandatory investment for businesses of our size.