Driving sales and customer loyalty in-store and on-line
Going beyond the simple retail transaction to building lasting relationships makes Ventrica the outstanding choice in the sector.
Unparalleled challenges for retail
With the rise of e-commerce, omnichannel shopping, and AI-driven personalisation, retailers must adapt to shifting consumer expectations. The competition is fierce, and a single poor experience can drive customers to competitors.
What’s driving change?
- Omnichannel shopping: Consumers move between online, mobile, and in-store experiences seamlessly
- AI & automation: Chatbots, virtual assistants, and predictive analytics are transforming CX
- Frictionless fulfilment: Speed and efficiency in delivery, returns, and customer support are critical
Retailers who embrace CX innovation will win customer trust, increase retention, and drive revenue growth.
A new level of retail customer experience
Ventrica don’t just manage customer interaction, we create memorable brand experiences that drive sales and loyalty.
- Omnichannel engagement: Seamless support across voice, chat, social, email, and in-app supported by e-commerce & order support handling enquiries on purchases, shipping, and returns effortlessly
- Social media & brand reputation management: Engaging customers, responding to reviews, and building community
- Loyalty & retention programmes: Driving customer lifetime value through personalised experiences
- Multilingual & nearshore solutions: Supporting global customers in their preferred language
Real results, real impact
Ventrica has a pedigree of delivering for the retail sector.
An example of this is when a leading fashion brand struggled with high cart-abandonment rates and slow customer response times. By implementing Ventrica’s AI-powered chatbots and 24/7 live agent support, they reduced abandoned carts by 35% and improved first-response times by 50%.
A home décor retailer partnered with Ventrica to manage seasonal demand spikes. Our scalable outsourcing solution ensured consistent CX during peak shopping periods, leading to a 20% boost in customer satisfaction scores and higher conversion rates.
Why retailers choose Ventrica
Four major assets to put Ventrica at the top of your shopping basket.
- Scalability on-tap: Flex your CX operations to handle peak shopping seasons, sales events, and demand surges
- AI-enhanced, human-led CX: Blending automation with human empathy for a best-in-class customer experience
- Data-driven decision making: Using customer insights and analytics to improve engagement and retention
- Global reach, local expertise: Providing multilingual support to ensure every customer feels heard