Helping the hospitality industry receive 5 star feedback
Revolutionising customer experience in the food & drink sector to make guest journeys even more satisfying
Meeting the quickly evolving demands of food & drink consumers
The global food and drink industry is evolving at pace, with customers demanding seamless, instant, and personalised interactions across multiple channels. Whether ordering online, engaging with a brand on social media, or seeking product information, Ventrica delivers a fast, frictionless service with a human touch.
24 hour consumers require constant support
We find that consumers interact with food and drink brands across multiple touchpoints, from mobile apps and online orders to social media and in-store experiences. Ventrica provides omnichannel CX solutions to ensure a seamless, connected journey.
- Voice, chat & AI-powered assistance: Delivering 24/7 support through an effective blend of human agents and automation
- DTC & e-commerce support: Managing orders, delivery tracking, returns, and customer enquiries
- Social media & community engagement: Responding to reviews, queries, and brand mentions in real time
A premium drinks brand increased customer engagement by 45% through Ventrica’s social media CX solutions.
Loyalty and rewards
Loyalty is everything in this amazing sector. Buyers want personalised interactions, rewards, and engaging experiences that strengthen their connection with brands. Ventrica’s CX solutions ensure customers feel valued and heard.
- Loyalty & rewards programme management: Helping brands manage enrolment, points tracking, and redemption queries
- Product recalls & crisis management: Ensuring swift, professional customer communication in sensitive situations
- Proactive engagement: Personalised recommendations, promotions, and feedback collection to enhance brand affinity
Personalised loyalty experiences increase repeat purchases
Why leading food & drink brands choose Ventrica
Ventrica delivers scalable, intelligent, and customer-first CX solutions tailored to the fast-moving food and drink sector. Scalable CX outsourcing is at the core of this offering, flexing to meet seasonal peaks, product launches, and promotional demand.
We have multi-lingual & nearshore capabilities that engage global customers in their preferred language.
Always with a mix of AI-enhanced & human-centric activities that combine automation with emotionally intelligent service to build lasting relationships.