Supporting banking and non-banking providers
Elevating customer experience in financial services. Ventrica is an FCA approved provider of Emotive CX to this global growth industry.
Ventrica delivers secure, scalable & emotionally intelligent CX solutions
The Financial services industry is undergoing rapid transformation, with digitally progressive consumers demanding seamless, secure, and personalised experiences. Whether it’s banking, insurance, wealth management, or fintech, customers expect instant, frictionless service across multiple channels.
68% of consumers are willing to switch financial providers for a better digital experience
To combat this potential loss, Ventrica has created an outstanding offering that combines security, compliance, and customer-centricity for banks, fintech firms, and insurance providers. We offer expert support, fraud prevention, plus AI-driven insights to enhance trust and efficiency.
Secure & compliant CX solutions for finance
Security and compliance are non-negotiable in financial services. Ventrica provides highly regulated, FCA-compliant CX solutions that prioritise data protection, fraud prevention, and customer authentication while maintaining a seamless customer experience.
We provide data security & compliance which adheres to GDPR, PCI-DSS, and financial regulations to protect sensitive customer information. This also includes secure contact centre support, enabling encrypted communications and AI-assisted fraud detection.
With specialist agent training, our expert teams handle complex financial queries with precision, empathy, and efficiency.
A leading UK financial institution saw a 30% increase in first-call resolution after implementing Ventrica’s secure CX solution.
AI-driven omnichannel banking support
Today’s financial customers expect instant access to services through their preferred channels. With Ventrica’s AI-powered, omnichannel approach seamless, real-time support is available across digital and voice platforms as well as chatbots & AI assistants.
We offer 24/7 support for FAQs, transactions, and account enquiries and with full omni-channel engagement using voice, chat, social, email, and secure messaging we offer a seamless and consistent customer journey.
This is backed up with predictive analytics, leveraging AI to identify customer needs and proactively address issues before they escalate.
AI-driven CX reduces call handling times by up to 40%, improving both efficiency and customer satisfaction.
Personalised wealth & insurance experiences
Personalisation is key to customer retention in wealth management and insurance. Ventrica enables financial brands to deliver tailored, high-value experiences by leveraging customer insights, AI, and emotionally intelligent service.
We specifically offer wealth management support by assisting high-net-worth individuals with a bespoke, concierge-level service.
In the area of insurance claims & policy management, we have streamlined policyholder interactions for faster claims resolution, and using automated fraud detection with AI-powered monitoring, we can prevent fraud and ensure compliance with financial regulations.
80% of financial service leaders say personalisation improves customer retention and trust.