Did you know that 46% of individuals believe that by the year 2030, customer experience will take precedence as the differentiating factor for brands.
Or that 36% of todays consumers expect chatbot support and 81% anticipate reliance by 2030?
To find out why evolving customer preferences and advances in technology are transforming the customer experience download the free white paper.
While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones.
To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
In this white paper we look into why and how evolving customer preferences and advances in technology are transforming the customer experience.
You’ll discover:
What will be the major factors influencing customers' preferences and behaviours over the rest of this decade?
What are the top 5 attributes consumers say drive loyalty today?
What’s most important to you when contacting an organisation?
How are AI-powered chatbots are transforming customer service?
