The "Future Technologies in CX" topic cluster explores the integration of AI, machine learning, and advanced analytics to revolutionize customer experience management.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
Whitepaper
Harnessing the Power of AI in Contact CentresA recent survey suggests that 75% of contact centre are looking to invest in AI to improve CX over the next 18 months.
07/02/24
The sense of voyaging into the unknown is what’s getting people excited about this AI-driven wave of transformation.
Articles09/01/24
Why do some brands have the ability to know what will happen or what will appeal to customers long before others do?
Articles14/12/23
If you want to know what you’re doing right or wrong in your business, your customers are the best people to ask.
ArticlesWhitepaper
Advanced Customer Experience TechnologiesFrom the cloud to AI, how to use the latest customer contact technologies to improve your customer relationships
23/11/23
We explore how businesses can employ LLM bots like ChatGBT to enhance their CX
Articles30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles
