Ventrica Customised CSAT is specifically designed to collect feedback from customers after their engagement with the contact centre, providing valuable insights into their overall experience. This not only helps businesses stay ahead of their competition but also fosters long-term customer loyalty.
The Customer Satisfaction (CSAT) survey is a powerful tool that helps businesses gauge and enhance their customer care efforts.
But we believe it’s not just about the collection of data, but the better interpretation of results. Ventrica’s tailored csat journey will create a customised view of your customer’s journey, improving data points to help you hear your customer more clearly.
Ventrica Customised CSAT is designed by experts WITHIN the outsourced Contact Centre industry, with first hand-knowledge of how it helps their clients provide excellent customer care.
Ventrica Customised CSAT integrates with existing systems and software without any further purchase required. Installation is a managed process by Ventrica Software Engineers.
What does CSAT provide? Not just a collection but an interpretation for customer feedback scores. Improved data points to hear you customer even more clearly.
Branded Domain (yourbrand.csat.digital), Branded Forms
NPS, Text, Date, Multiselect, Numeric, Yes/No, Yes/No/Other, Date/Time, Radio Options, Scale, Dropdown
Voice, Web, Messaging
Deliver via SMS/messaging, text-to-speech in voice, or web link via SMS and e-mail, Integrate with virtual assistants to survey contained conversations, Different surveys for different contact types, CRM Writeback (Build business logic around responses)
Reach customers in their preferred language, Driven based on the language of the original interaction
Branching logic
In this white paper, we look into why and how evolving customer preferences and advances in technology are transforming the customer experience. While we can’t all be Edison, Ford, or Bezos, we can certainly apply that type of thinking in our own roles to design new solutions for our customers and continue to improve existing ones. To do that, we need to understand what customers want today and how their preferences and demands are expected to change.
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