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Resources | Page 6 of 11

Resources and articles

Keep up-to-date with everything that’s going on at Ventrica.

Ventrica wins a place on Crown Commercial Service framework Ventrica wins a place on Crown Commercial Service framework

30/09/21

Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.

Company News
Contact Centres trends in 2022 - the return of the customer relationship Contact Centres trends in 2022 - the return of the customer relationship

29/09/21

Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.

Company News
Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis. Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.

16/06/21

Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.

Company News
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK

31/03/21

Ventrica picks up two awards at the prestigious European Contact Centre Awards

Awards
October and November Ventrica Award Winners! October and November Ventrica Award Winners!

08/01/20

We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!

Awards
September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

12/11/19

We are excited to announce our People's Choice and Employee of the Month award winners for September!

Company News
September’s Award-winning Ventricans Announced! September’s Award-winning Ventricans Announced!

12/11/19

We are excited to announce our People's Choice and Employee of the Month award winners for September!

Awards
Three ways to use social media to improve CX by Peter Edwards Three ways to use social media to improve CX by Peter Edwards

11/11/19

Here, we take a look at three uses of social media that will bring value to any CX strategy.

Articles
Ventrica partners with LivePerson to augment its CX technical services Ventrica partners with LivePerson to augment its CX technical services

07/11/19

Ventrica partners with LivePerson to augment its CX technical service offering.

Company News
5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

01/11/19

Contact centres are considered to have one of the highest employee turnover rates of any industry.

Articles
Congrats to August’s Award-winning Ventricans! Congrats to August’s Award-winning Ventricans!

04/10/19

We are pleased to announce our People's Choice and Employee of the Month award winners for August!

Awards
Ventrica shortlisted as ECCCSA 2019 finalists Ventrica shortlisted as ECCCSA 2019 finalists

08/09/19

Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!

Awards
Congrats to July’s award-winning Ventricans, including a very Special Award nominee Congrats to July’s award-winning Ventricans, including a very Special Award nominee

23/08/19

We are excited to announce our People's Choice and Employee of the Month award winners for July.

Awards
7 key reasons to outsource your Contact Centre 7 key reasons to outsource your Contact Centre

12/08/19

We share his 7 key reasons why you should outsource your contact centre

Articles
A day in the life of a Team Manager A day in the life of a Team Manager

09/08/19

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

Articles
Introducing: Carl Sullivan, our CFO and master of the Seven Seas Introducing: Carl Sullivan, our CFO and master of the Seven Seas

31/07/19

Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves

Company News
June’s Award-winning Ventricans Announced June’s Award-winning Ventricans Announced

23/07/19

Our People's Choice and Employee of the Month award winners have been announced!

Awards
Congrats to May’s Award-winning Ventricans Congrats to May’s Award-winning Ventricans

03/07/19

We are excited to announce our People's Choice and Employee of the Month award winners for May.

Awards
Sharon Williams, Recruitment Manager #MeetOurVentricans Sharon Williams, Recruitment Manager #MeetOurVentricans

13/06/19

We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.

Articles
How we train brand advocates for CX success How we train brand advocates for CX success

13/05/19

Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

Articles
Meet Tilly Archer, our Knowledge Manager Meet Tilly Archer, our Knowledge Manager

29/03/19

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

Articles
Our January and February Ventrica Stars Our January and February Ventrica Stars

27/03/19

Employee of the Month and Peoples Choice Winners

Awards
Customer Service Management: what should we really be measuring? Customer Service Management: what should we really be measuring?

26/02/19

Customer Service Management: what should we really be measuring?

Articles
Contact Centre Management: It Is Time To Change The Metrics Contact Centre Management: It Is Time To Change The Metrics

30/01/19

Latest Ventrica blog by Dino Forte published in contact-centres.com

Articles