Resources & articles
Why Being ‘Human’ is Vital in the Modern Workplace
14/03/23
Learn how to prioritise the human element in the modern workplace to drive success.
Articles
Why the Employee Journey is Just as Crucial as the Customer Journey
14/03/23
Discover how investing in employee satisfaction and retention is crucial.
Articles
Whitepaper
Does EX define CX?It’s beyond doubt that a more engaged workforce leads to more satisfied customers, who purchase more.
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
Company News
Identify Better Training Opportunities Your Teams Need Today
16/02/23
Harmony within a team is an important factor all businesses need to consider but how can this be achieved?
Articles
Understanding & Improving Employee Engagement, Why It Matters
16/02/23
The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.
Articles
How self-service and automation can support peak demand in your contact centre
07/02/23
Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.
Articles
How to optimise your workforce management to handle peak demand
07/02/23
Planning ahead for peak times is an important part of workforce management.
Articles
Whitepaper
The ultimate guide to managing peak demand in your contact centreIn this series of short guides we look at the challenges of handling peak demand.
Outsourcing Offshore vs Onshore vs Automation - Which to Choose?
17/01/23
How to choose the right outsourcing model for your businesses?
Articles
How to know what your customers really want from CX
30/11/22
Understanding what your customers want is something many businesses struggle with, so how do brands do it?
Articles
Adapting Your Recruitment Process for a Post-COVID World
30/11/22
How to effectively manage recruitment and onboarding new employees in a post-COVID world?
Articles
Ventrica appoints Ray Biggs as new Chief Operating Officer
28/11/22
Ventrica is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.
Company News
Ventrica awarded in two categories at ECCCSA’s 2022
25/11/22
Ventrica awarded Gold and Silver at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022
Company News
Ventrica partners with Intersect-HP in Cape Town, South Africa.
30/10/22
Customer Experience Outsourcing specialist Ventrica announces expansion to South Africa.
Company News
5 Ways to Improve Your Omnichannel Customer Experience
28/10/22
To be customer-centric, you need to consider the omnichannel service you provide.
Articles
What is the Impact of Brand Values on Customer Experience?
28/10/22
How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.
Articles
CX Success, How Do You Measure Customer Success?
27/10/22
In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting
Articles
The Importance of Trustpilot Customer Reviews for Your Brand
26/10/22
Having your website, service, or product reviewed can provide your business with valuable feedback.
Awards
Why Customer Experience is Key to Scaling Revenue
13/10/22
There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.
Articles
What is Conversational Commerce? Everything You Need to Know
13/10/22
Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?
Articles
Ventrica wins Sales and Marketing Service Excellence Award
05/10/22
We are overjoyed at Ventrica to share the news of our success at the McCarthy Stone Supply Chain Awards
Company News