Resources & articles
Ventrica celebrates commitment to Real Living Wage
26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
Company News
How it Works: Offshore Outsourcing to South Africa
13/06/23
South Africa is a hidden gem in the global BPO landscape. Find out why!
Articles
Contact Centre Resource Planning for Hybrid and WFH Models
31/05/23
See how to make a success out of a hybrid or remote working model
Articles
The Significance of Technology in Hybrid Work
30/05/23
Explore the significance of technology in hybrid work and how it can help your business succeed.
Articles
Delivering Sales Through Service: How to do so Effectively
29/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
How CX Has Digitally Transformed Contact Centres Globally
26/05/23
Contact centres have evolved with the times, digitally transforming customer experience.
Articles
Whitepaper
Why Outsource?When growing a business, ensuring business functions and processes remain efficient as you scale is crucial.
Omnichannel Shopping For Frictionless Customer Experiences
15/05/23
See how omnichannel shopping can help bring together digital and in-person customer experiences.
Articles
How To Manage Remote Teams & Ensure Their Wellbeing
03/05/23
Learn how to effectively manage your remote workforce and promote their health and well-being.
Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
A Guide to Effective Remote Recruiting and Onboarding
26/04/23
Discover our guide to effective remote recruiting & onboarding.
Articles
How to Succeed with Hybrid Working in a Post-Covid World
26/04/23
We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.
Articles
Whitepaper
How to Run a Hybrid Contact CentreDiscover how you run a hybrid contact centre efficiently in this post-pandemic world.
How can CX be used to support your vulnerable customers – Webinar
20/04/23
Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.
Company News
Integrating Zendesk into your Customer Service Strategy
28/03/23
A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk
Articles
A Deep Dive into Zendesk Analytics & Reporting Features
28/03/23
As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.
Articles
Ventrica is a CCMA 2023 Finalist in three categories
22/03/23
Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)
Articles
What Employees Want: How to Provide a Better EX
14/03/23
How to provide a better experience for your employees and the benefits this provides to your business.
Articles