Resources & articles
Three ways to use social media to improve CX by Peter Edwards
11/11/19
Here, we take a look at three uses of social media that will bring value to any CX strategy.
Articles
Ventrica partners with LivePerson to augment its CX technical services
07/11/19
Ventrica partners with LivePerson to augment its CX technical service offering.
Company News
5 ways to promote employee well-being in a contact centre
01/11/19
Contact centres are considered to have one of the highest employee turnover rates of any industry.
Articles
Congrats to August’s Award-winning Ventricans!
04/10/19
We are pleased to announce our People's Choice and Employee of the Month award winners for August!
Awards
Ventrica shortlisted as ECCCSA 2019 finalists
08/09/19
Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!
Awards
Congrats to July’s award-winning Ventricans, including a very Special Award nominee
23/08/19
We are excited to announce our People's Choice and Employee of the Month award winners for July.
Awards
7 key reasons to outsource your Contact Centre
12/08/19
We share his 7 key reasons why you should outsource your contact centre
Articles
A day in the life of a Team Manager
09/08/19
Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.
Articles
Introducing: Carl Sullivan, our CFO and master of the Seven Seas
31/07/19
Our Ventrican, and CFO, Carl give us a glimpse into his background, his hobbies, and what his role at Ventrica involves
Company News
June’s Award-winning Ventricans Announced
23/07/19
Our People's Choice and Employee of the Month award winners have been announced!
Awards
Congrats to May’s Award-winning Ventricans
03/07/19
We are excited to announce our People's Choice and Employee of the Month award winners for May.
Awards
Sharon Williams, Recruitment Manager #MeetOurVentricans
13/06/19
We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.
Articles
How we train brand advocates for CX success
13/05/19
Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.
Articles
Meet Tilly Archer, our Knowledge Manager
29/03/19
Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.
Articles
Our January and February Ventrica Stars
27/03/19
Employee of the Month and Peoples Choice Winners
Awards
Customer Service Management: what should we really be measuring?
26/02/19
Customer Service Management: what should we really be measuring?
Articles
Contact Centre Management: It Is Time To Change The Metrics
30/01/19
Latest Ventrica blog by Dino Forte published in contact-centres.com
Articles
Ventrica Awards for 2018 - Celebrating Individual Accomplishments
25/01/19
Celebrating the achievements of our employees.
Awards
Our September, October and November Ventrica Stars
15/01/19
Employee of the Month and Peoples Choice Award Winners
Awards
CX and contact centres: what will change in 2019?
10/01/19
CX and contact centre predictions for 2019
Articles
Ventrica takes home Silver at the European Contact Centre and Customer Service Awards for its partnership with New Look
21/12/18
Recognised in the category of Best Outsourcing Partnership Large
Awards
Ventrica enters Sunday Times Fast Track 100 for the first time
21/12/18
The Sunday Times Virgin Atlantic Fast Track 100 (2018)
Company News
Mobeus invests £9M in fast-growth customer experience specialists, Ventrica
09/10/18
Rise in importance of on-line customer service fuels growth
Company News