Resources & articles
Identifying and Supporting Vulnerable Customers
07/11/23
The pandemic might have ended, but it has left an ongoing health and financial crisis that many are struggling with.
Articles
How to Build a Modern Contact Centre
30/10/23
Take a look at the leading technologies that underpin a modern contact centre.
Articles
Customer Experience Strategies – Your Questions Answered
19/10/23
Customers’ perceptions of CX are shaped by every interaction with your business. Learn more.
Articles
The Strategic Benefits of Outsourcing Your Contact Centre and Customer Experience
09/10/23
Rising consumer expectations and evolving technologies, means managing contact centres is a significant challenge
Articles
The Agent of the Future: Evolving Careers in Contact Centres
05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles
Iain Banks CEO blog
26/09/23
Ventrica CEO, Iain Banks, discusses National Customer Service Week.
Articles
Whitepaper
The CX Journey to 2030Evolving customer preferences and advances in technology are transforming the customer experience.
How customers’ evolving preferences will create the future of CX
14/09/23
What major factors do we think will influence customers' preferences and behaviours in the future?
Articles
The Ultimate Outsourcing Checklist: 50 Things to Do When Choosing a Contact Centre Outsourcing Partner
06/09/23
50 of the most important things you should do during the process of selecting a BPO (Business Process Outsourcer)
Articles
Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.
22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
Company News
Ventrica celebrate reaching final of six 2023 ECCCSA categories
17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
Company News
Choosing a BPO Model for Success
15/08/23
When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.
Articles
How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre
26/07/23
There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand
Articles
Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
Company News
How Your Contact Centre Can Make Money & Increase Revenue
18/07/23
Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre
Articles
How to Create a Positive Employee Experience for Hybrid Workers
03/07/23
Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity
Articles
How to Attract Better Talent for your Business & Retain Them
03/07/23
Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals
Articles
Ventrica offers the legendary global footwear brand Clarks enhanced customer support.
28/06/23
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
Case Study
