Resources & articles

Increasing Krispy Kreme Trustpilot Scores Increasing Krispy Kreme Trustpilot Scores

Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews

Case Study
FAQ FAQ

Customer Service team donate incentive to Ronald McDonald House Charities Customer Service team donate incentive to Ronald McDonald House Charities

Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.

Company News
Will Marsden Will Marsden

Finance Finance

Stephen West Stephen West

Ian Brotherston Ian Brotherston

Retail Retail

Luxury Luxury

Is Automation the CX panacea? Is Automation the CX panacea?

Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy. 

Articles
Mejor equipo pequeño de servicio al cliente con Charlotte Tilbury - Europa 2021 Mejor equipo pequeño de servicio al cliente con Charlotte Tilbury - Europa 2021

Centro de contacto subcontratado del año: Europa 2020 Centro de contacto subcontratado del año: Europa 2020

Mejor asociación de subcontratación (grande) - Europa 2020 Mejor asociación de subcontratación (grande) - Europa 2020

Miglior piccolo team di assistenza clienti con Charlotte Tilbury - Europa 2021 Miglior piccolo team di assistenza clienti con Charlotte Tilbury - Europa 2021

Contact Center in outsourcing dell’anno – Europa 2020 Contact Center in outsourcing dell’anno – Europa 2020

Migliore partnership di outsourcing (grande) – Europa 2020 Migliore partnership di outsourcing (grande) – Europa 2020

Beste kleine klantenserviceteam met Charlotte Tilbury – Europa 2021 Beste kleine klantenserviceteam met Charlotte Tilbury – Europa 2021

Uitbestede contactcenter van het jaar – Europa 2020 Uitbestede contactcenter van het jaar – Europa 2020

Beste outsourcingpartnerschap (groot) – Europa 2020 Beste outsourcingpartnerschap (groot) – Europa 2020

Bestes kleines Kundenservice-Team mit Charlotte Tilbury – Europa 2021 Bestes kleines Kundenservice-Team mit Charlotte Tilbury – Europa 2021

Ausgelagertes Contact Center des Jahres – Europa 2020 Ausgelagertes Contact Center des Jahres – Europa 2020

Beste Outsourcing-Partnerschaft (groß) – Europa 2020 Beste Outsourcing-Partnerschaft (groß) – Europa 2020

Meilleur partenariat d’externalisation (grand) - Europe 2020 Meilleur partenariat d’externalisation (grand) - Europe 2020

Centre de contact externalisé de l’année – Europe 2020 Centre de contact externalisé de l’année – Europe 2020