Resources & articles
Siobhain Goodall appointed as new Business Development Manager.
22/09/22
Ventrica is pleased to announce the appointment of Siobhain Goodall as New Business Development Manager.
Company News
Enterprise resource planning - in and out of the contact centre
22/09/22
We take a look at how businesses can balance resources and customer demand in and out of the contact centre
Articles
The Benefits of CSR and Initiatives like Treedom
06/09/22
We take a look at what brands are doing for (CSR), what initiatives are out there, and what are the benefits.
Articles
The Importance of Recruitment on CX
06/09/22
What is it that employees want in 2022, and how do you find and recruit the best talent available?
Articles
Ventrica is an ECCCSA 2022 finalist in three categories
05/09/22
Ventrica is proud to announce it has been shortlisted in three categories at the 2022 ECCCS Awards
Awards
Charlotte Reynolds appointed as new Head of Talent and Onboarding.
05/09/22
Ventrica is pleased to announce the appointment of Charlotte Reynolds as new Head of Talent and Onboarding
Company News
CCMA’s CareerTalk with Ventrica CEO, Iain Banks
19/08/22
Our CEO, Iain Banks, speaks to CCMA’s Leigh Hopwood on the CareerTalk programme.
Company News
Improving the Employee Experience (EX) For Your Brand
08/08/22
Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the
Articles
The Importance and Value of Having Brand Ambassadors
05/08/22
Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services
Articles
Our Approach to Omnichannel Customer Experience (CX) Gets Results for Retailers
05/08/22
We work with retail brands to improve customer experience through customer service support or digital solutions.
Case Study
Whitepaper
What does the future of CX look like?How the approach to Customer Experience will evolve for global brands
The impact of brand values on customer loyalty and retention
04/08/22
Brand values that resonate with your customers strengthens your market position & improves customer retention.
Case Study
Creating a seamless sales experience McCarthy Stone
01/08/22
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Retail Customer Communication in a Post-Covid World
28/07/22
The last few years has disrupted the retail industry with brands having to rethink the customer experience.
Articles
5 Ways to Improve Your NPS & Review Scores
28/07/22
NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.
Articles
Whitepaper
CX that delivers on your brand promiseHow to create and execute a customer experience strategy for your brand that delivers real commercial results
Ventrica Appoints Mandy Webb as New Head of Marketing
27/07/22
Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.
Company News
Ventrica appoints Joann Passingham as new Chief Financial Officer
11/07/22
Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer
Company News