Check out our range of resources, news articles, blogs, and whitepapers for you to read and enjoy.
Fifty kilometres, thousands of steps, and over £73,000 raised. McCarthy Stone Foundation's walk proved that shared purpose, resilience and partnership can turn challenge into lasting impact.
Customer retention is a hot topic in 2025. But how to you ensure customers buy from you again and again? Where are the right places to invest?
Most businesses mistake scattered CX tactics for a true strategy - and pay the price in loyalty and revenue. But why do why most CX plans collapse? What separates high-performing customer experience strategies from the rest?
CXaaS (Customer Experience as a Service) is reshaping how business deliver CX at scale. But how does it differ from other '-aaS' models, and what outcomes can you expect from implementing it?
Predictive analytics is changing the game in customer service - shifting teams from reactive support to proactive engagement.
In 2025, offshore call centres are evolving - from cost-saving hubs to emotionally intelligent, brand-aligned CX engines - empowering forward-thinking brands to deliver exceptional global customer experiences.
In 2025, self-service support is a powerful retention tool—not just static FAQs. This article shows how to turn digital interactions into meaningful, loyalty-building customer moments.
CSAT, NPS and CES are the go-to metrics for measuring customer experience - but most brands are using them wrong. But what do these scores really mean? Where do they fall short? How do you use them together with intent?
AI is reshaping customer service, yet humans remain vital for empathy and trust. The best customer experiences come from combining automation with human insight in 2025.
Ventrica invests £4.2 million to launch Ventrica Digital, becoming Zendesk’s only strategic Premium Partner to offer fully managed, emotionally intelligent CX solutions as part of an integrated, brand-aligned customer experience platform.
Language isn’t a nice-to-have—it’s a growth strategy. Multilingual CX builds trust, boosts retention and removes friction. Discover how to scale global service with empathy, clarity and care—without compromising commercial performance.
Explore how empathetic live chat services and outsourced live chat support help businesses build genuine customer connections, boost loyalty, and improve conversion rates through personalized chat conversations and a strong knowledge base.
