Company News
Our company news showcases expansion into new markets, strategic acquisitions, and continued growth in providing exceptional customer service outsourcing solutions.
Proud to be scaling new heights in Customer Experience: Emotive CX recognised by Everest Group’s PEAK Matrix®
23/10/24
Our commitment to Emotive CX has made us Major Contender in Everest Group’s 2024 CXM PEAK Matrix® Assessment for EMEA.
Company News
Ventrica Launches the Ventr-illion Steps Challenge to Support The Prince’s Trust
12/09/24
Our dedicated team, the Ventr-illion Makers, is stepping up to take part in the Million Makers Challenge!
Company News
Ventrica Announces Strategic Partnership with Zendesk
24/06/24
Ventrica, the leading Business Process Outsourcing specialist is entering a partnership with Zendesk.
Company News
Ventrica continues its commitment to Real Living Wage
08/05/24
Global CX specialist Ventrica is delighted to announce that it will continue to be a Real Living Wage employer
Articles
Ventrica leader profile: Phil Stringer, Service Delivery Manager, on starting his career in Fintech, developing AI at Ventrica, and winning multiple awards.
06/05/24
Phil Stringer brings a wealth of experience from the customer service and fintech sectors.
Articles
Ventrica joins forces with global parentcare brand Tommee Tippee to enhance their customer experience.
26/03/24
Ventrica is delighted to announce a brand-new partnership with Tommee Tippee, to enhance their customer experience.
Case Study
AI bringing more power to the agent - Chief Technology Officer, Peter Edwards.
20/02/24
We recently launched Ventrica AI and the positive impact it has had in developing the relationship between our clients.
Company News
Supporting National Apprenticeship Week 2024 - Head of Learning and Development, Kelly Jaynes.
05/02/24
National Apprenticeship Week is now in its 17th year.
Company News
Ventrica leader interview: Jo Passingham, CFO.
12/01/24
Our Chief Financial Officer talks about growth, A.I. and “servant leadership”.
Company News
Ventrica raises funds for Niall Stringer Foundation.
11/01/24
Over £4000 was raised for the Niall Stringer Foundation by Ventrica staff in December 2023.
Company News
The Agent of the Future: Evolving Careers in Contact Centres
05/10/23
Companies that embrace the possibilities that are opening up before us will likely be the winners.
Articles
Ventrica unleash their inner Barbie/Ken for Breast Cancer Charity.
22/08/23
Ventrica brought out its inner Barbie (and Ken) to raise funds for the amazing Lady McAdden Breast Cancer Trust.
Company News
Ventrica celebrate reaching final of six 2023 ECCCSA categories
17/08/23
Ventrica and our partners are finalists in six categories of the 2023 European Contact Centre & Customer Service Awards
Company News
Ventrica appoints Kathleen Roach as new Head of Continuous Improvement.
19/07/23
Kathleen brings over 22 years of experience in the Contact Centre industry
Company News
Ventrica offers the legendary global footwear brand Clarks enhanced customer support.
28/06/23
Ventrica is delighted to announce a new partnership with Clarks, Britain’s leading shoe manufacturer and retailer.
Case Study
Ventrica celebrates commitment to Real Living Wage
26/06/23
Ventrica is delighted to announce that they have become a fully accredited “Living Wage" employer.
Company News
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.
02/05/23
Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.
Articles
How can CX be used to support your vulnerable customers – Webinar
20/04/23
Ventrica teamed up with the CXFO Foundation to look at how well-executed CX supports vulnerable customers.
Company News
Top 4 Ways Outsourcing Can Solve Your Recruitment Problems
20/02/23
If you're a business struggling with recruitment, choosing outsourcing solutions may offer the support you need.
Company News
Ventrica appoints Ray Biggs as new Chief Operating Officer
28/11/22
Ventrica is pleased to announce the appointment of Ray Biggs as its new Chief Operating Officer.
Company News
Ventrica awarded in two categories at ECCCSA’s 2022
25/11/22
Ventrica awarded Gold and Silver at the European Contact Centre & Customer Service Awards (ECCCSAs) 2022
Company News
Ventrica partners with Intersect-HP in Cape Town, South Africa.
30/10/22
Customer Experience Outsourcing specialist Ventrica announces expansion to South Africa.
Company News
Ventrica wins Sales and Marketing Service Excellence Award
05/10/22
We are overjoyed at Ventrica to share the news of our success at the McCarthy Stone Supply Chain Awards
Company News