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Resources / Articles | Page 4 of 4

Articles

Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.

Customer Service Management: what should we really be measuring? Customer Service Management: what should we really be measuring?

26/02/19

Customer Service Management: what should we really be measuring?

Articles
Contact Centre Management: It Is Time To Change The Metrics Contact Centre Management: It Is Time To Change The Metrics

30/01/19

Latest Ventrica blog by Dino Forte published in contact-centres.com

Articles
CX and contact centres: what will change in 2019? CX and contact centres: what will change in 2019?

10/01/19

CX and contact centre predictions for 2019

Articles
CX remains the most powerful tool to boost sales CX remains the most powerful tool to boost sales

21/03/18

Latest Ventrica blog by Dino Forte published in MyCustomer.com

Articles
How to re-engage with existing customers to increase sales How to re-engage with existing customers to increase sales

08/01/18

New article by Dino Forte explores the concept and benefits of desk-based sales

Articles
‘Don’t chase wealth, chase success’ ‘Don’t chase wealth, chase success’

19/12/17

How to create a thriving contact centre business. Interview with Ventrica MD, Dino Forte in Minutehack magazine

Articles