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Resources / Articles | Page 3 of 4

Articles

Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.

How to optimise your workforce management to handle peak demand How to optimise your workforce management to handle peak demand

07/02/23

Planning ahead for peak times is an important part of workforce management.

Articles
Outsourcing Offshore vs Onshore vs Automation - Which to Choose? Outsourcing Offshore vs Onshore vs Automation - Which to Choose?

17/01/23

How to choose the right outsourcing model for your businesses?

Articles
How to know what your customers really want from CX How to know what your customers really want from CX

30/11/22

Understanding what your customers want is something many businesses struggle with, so how do brands do it?

Articles
Adapting Your Recruitment Process for a Post-COVID World Adapting Your Recruitment Process for a Post-COVID World

30/11/22

How to effectively manage recruitment and onboarding new employees in a post-COVID world?

Articles
5 Ways to Improve Your Omnichannel Customer Experience 5 Ways to Improve Your Omnichannel Customer Experience

28/10/22

To be customer-centric, you need to consider the omnichannel service you provide.

Articles
What is the Impact of Brand Values on Customer Experience? What is the Impact of Brand Values on Customer Experience?

28/10/22

How your brand is perceived is important when improving your CX. Find out more about the impact of brand values.

Articles
CX Success, How Do You Measure Customer Success? CX Success, How Do You Measure Customer Success?

27/10/22

In the world of customer experiences, success is where as a business you have provided satisfaction and left a lasting

Articles
Why Customer Experience is Key to Scaling Revenue Why Customer Experience is Key to Scaling Revenue

13/10/22

There’s no hiding from it; poor customer experiences will lead to lost revenue. Understand the Impact of Bad CX.

Articles
What is Conversational Commerce? Everything You Need to Know What is Conversational Commerce? Everything You Need to Know

13/10/22

Conversational Commerce is revolutionising how customers interact with businesses. So what exactly is it?

Articles
Enterprise resource planning - in and out of the contact centre Enterprise resource planning - in and out of the contact centre

22/09/22

We take a look at how businesses can balance resources and customer demand in and out of the contact centre

Articles
The Benefits of CSR and Initiatives like Treedom The Benefits of CSR and Initiatives like Treedom

06/09/22

We take a look at what brands are doing for (CSR), what initiatives are out there, and what are the benefits.

Articles
The Importance of Recruitment on CX The Importance of Recruitment on CX

06/09/22

What is it that employees want in 2022, and how do you find and recruit the best talent available?

Articles
Improving the Employee Experience (EX) For Your Brand Improving the Employee Experience (EX) For Your Brand

08/08/22

Your employees are seeking a positive experience with your company, with brands that deliver an improved EX reaping the

Articles
The Importance and Value of Having Brand Ambassadors The Importance and Value of Having Brand Ambassadors

05/08/22

Brand ambassadors can ensure positivity around your brand is consistent & help to promote your products & services

Articles
Retail Customer Communication in a Post-Covid World Retail Customer Communication in a Post-Covid World

28/07/22

The last few years has disrupted the retail industry with brands having to rethink the customer experience.

Articles
5 Ways to Improve Your NPS & Review Scores 5 Ways to Improve Your NPS & Review Scores

28/07/22

NPS and review scores are extremely important. Here are 5 ways you can help improve your scores.

Articles
Is Automation the CX panacea? Is Automation the CX panacea?

20/12/21

Peter Edwards, Ventrica's CTO, gives us his thoughts on automation in customer relationship strategy. 

Articles
Three ways to use social media to improve CX by Peter Edwards Three ways to use social media to improve CX by Peter Edwards

11/11/19

Here, we take a look at three uses of social media that will bring value to any CX strategy.

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5 ways to promote employee well-being in a contact centre 5 ways to promote employee well-being in a contact centre

01/11/19

Contact centres are considered to have one of the highest employee turnover rates of any industry.

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7 key reasons to outsource your Contact Centre 7 key reasons to outsource your Contact Centre

12/08/19

We share his 7 key reasons why you should outsource your contact centre

Articles
A day in the life of a Team Manager A day in the life of a Team Manager

09/08/19

Our Ventrican, Lawrence shares his progressive journey here and what his role at Ventrica involves.

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Sharon Williams, Recruitment Manager #MeetOurVentricans Sharon Williams, Recruitment Manager #MeetOurVentricans

13/06/19

We spoke to our Recruitment Manager about finding customer experience specialists that are a perfect fit.

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How we train brand advocates for CX success How we train brand advocates for CX success

13/05/19

Our Training Manager, Emma Pointing, explains why her mission is to create brand advocates for all of our clients.

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Meet Tilly Archer, our Knowledge Manager Meet Tilly Archer, our Knowledge Manager

29/03/19

Our Knowledge Manager, Natalie Archer, tells us about her essential role and why she loves working at Ventrica.

Articles