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Resources / Articles | Page 2 of 4

Articles

Our customer service resources and articles cover a variety of topics, from customer service best practices, communication strategies, to customer satisfaction, and more.

Choosing a BPO Model for Success Choosing a BPO Model for Success

15/08/23

When considering what outsourcing can do for your company, understanding the different BPO models can be helpful.

Articles
How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre How to Use Outsourcing to Navigate Peak Demand in Your Contact Centre

26/07/23

There are a few main reasons your contact centre might choose to work with an outsourcing partner to manage peak demand

Articles
How Your Contact Centre Can Make Money & Increase Revenue How Your Contact Centre Can Make Money & Increase Revenue

18/07/23

Turning your contact centre into a profit centre is challenging, but can be achieved. Find out how your contact centre

Articles
How to Create a Positive Employee Experience for Hybrid Workers How to Create a Positive Employee Experience for Hybrid Workers

03/07/23

Gain valuable insights into designing a seamless work environment and nurturing a culture of inclusivity

Articles
How to Attract Better Talent for your Business & Retain Them How to Attract Better Talent for your Business & Retain Them

03/07/23

Whether you’re a startup or an established global brand, a team of talented individuals can help you achieve your goals

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How it Works: Offshore Outsourcing to South Africa How it Works: Offshore Outsourcing to South Africa

13/06/23

South Africa is a hidden gem in the global BPO landscape. Find out why!

Articles
Contact Centre Resource Planning for Hybrid and WFH Models Contact Centre Resource Planning for Hybrid and WFH Models

31/05/23

See how to make a success out of a hybrid or remote working model

Articles
The Significance of Technology in Hybrid Work The Significance of Technology in Hybrid Work

30/05/23

Explore the significance of technology in hybrid work and how it can help your business succeed.

Articles
Delivering Sales Through Service: How to do so Effectively Delivering Sales Through Service: How to do so Effectively

29/05/23

Contact centres have evolved with the times, digitally transforming customer experience.

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How CX Has Digitally Transformed Contact Centres Globally How CX Has Digitally Transformed Contact Centres Globally

26/05/23

Contact centres have evolved with the times, digitally transforming customer experience.

Articles
Omnichannel Shopping For Frictionless Customer Experiences Omnichannel Shopping For Frictionless Customer Experiences

15/05/23

See how omnichannel shopping can help bring together digital and in-person customer experiences.

Articles
How To Manage Remote Teams & Ensure Their Wellbeing How To Manage Remote Teams & Ensure Their Wellbeing

03/05/23

Learn how to effectively manage your remote workforce and promote their health and well-being.

Articles
Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support. Ventrica partners with UK property specialist and software provider Zoopla to enhance customer support.

02/05/23

Ventrica is delighted to announce a new partnership with Zoopla, UK’s leading property specialist & software provider.

Articles
A Guide to Effective Remote Recruiting and Onboarding A Guide to Effective Remote Recruiting and Onboarding

26/04/23

Discover our guide to effective remote recruiting & onboarding.

Articles
How to Succeed with Hybrid Working in a Post-Covid World How to Succeed with Hybrid Working in a Post-Covid World

26/04/23

We look at the benefits of hybrid working for companies and employees, as well as hybrid workplace challenges.

Articles
Integrating Zendesk into your Customer Service Strategy Integrating Zendesk into your Customer Service Strategy

28/03/23

A tool that’s known for its ability to streamline communication and enhance the overall customer experience is Zendesk

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A Deep Dive into Zendesk Analytics & Reporting Features A Deep Dive into Zendesk Analytics & Reporting Features

28/03/23

As a Zendesk partner, we know how useful innovative platforms can be for businesses of all sizes.

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Ventrica is a CCMA 2023 Finalist in three categories Ventrica is a CCMA 2023 Finalist in three categories

22/03/23

Ventrica has been has been shortlisted for 3 categories at the 2023 Call Centre Management Association (CCMA)

Articles
What Employees Want: How to Provide a Better EX What Employees Want: How to Provide a Better EX

14/03/23

How to provide a better experience for your employees and the benefits this provides to your business.

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Why Being ‘Human’ is Vital in the Modern Workplace Why Being ‘Human’ is Vital in the Modern Workplace

14/03/23

Learn how to prioritise the human element in the modern workplace to drive success.

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Why the Employee Journey is Just as Crucial as the Customer Journey Why the Employee Journey is Just as Crucial as the Customer Journey

14/03/23

Discover how investing in employee satisfaction and retention is crucial.

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Identify Better Training Opportunities Your Teams Need Today Identify Better Training Opportunities Your Teams Need Today

16/02/23

Harmony within a team is an important factor all businesses need to consider but how can this be achieved?

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Understanding & Improving Employee Engagement, Why It Matters Understanding & Improving Employee Engagement, Why It Matters

16/02/23

The experience of your employees matters, & whilst some companies ace it, others may struggle to see the benefit.

Articles
How self-service and automation can support peak demand in your contact centre How self-service and automation can support peak demand in your contact centre

07/02/23

Learn how to reduce the strain on your agents, while ensuring the customer receives the best help they can.

Articles