Ventrica Appoints Mandy Webb as New Head of Marketing
27/07/22
Ventrica is pleased to announce the appointment of Mandy Webb as its new Head of Marketing.
Company News
Ventrica appoints Joann Passingham as new Chief Financial Officer
11/07/22
Ventrica is pleased to announce the appointment of Joann Passingham as new Chief Financial Officer
Company News
Ventrica appoints Jo Regan-Iles as new Chief People Officer
25/04/22
Ventrica is pleased to announce the appointment of Jo Regan-Iles as its new Chief People Officer
Company News
Ventrica appoints Iain Banks as new Chief Executive Officer
05/04/22
Ventrica is pleased to announce the appointment of Iain Banks as its new Chief Executive Officer
Company News
Increasing Krispy Kreme Trustpilot Scores
04/04/22
Ventrica in coordination with Krispy Kreme successfully implements campaign to increase Trustpilot reviews
Case Study
Customer Service team donate incentive to Ronald McDonald House Charities
23/03/22
Our wonderful McDonald's team chose to donate their entire incentive award to the Ronald McDonald House Charities.
Company News
Measuring Customer Experience
17/11/21
Measuring customer experience is key when crafting a premium customer journey.
Map Your Customer Experience Journey
17/11/21
Mapping the customer experience journey is a key part of improving processes, ensuring there is clear vision.
How to Improve Customer Experience
17/11/21
Learn how to improve the customer experience (CX) on your website and help your brand stand out.
Great Customer Service Experience Examples
17/11/21
Having customer experience success stories to share will show your expertise once your strategy is in full swing.
Create a Customer Experience Strategy
17/11/21
Great CX starts with a customer experience strategy at its foundation.
Building a Customer Experience Team
17/11/21
How do you provide an ongoing great customer experience? By building a customer experience team.
Crafting a Great Customer Experience
16/11/21
Introduction to great customer experience, from creating a strategy to building a great team.
Ventrica wins a place on Crown Commercial Service framework
30/09/21
Ventrica is one of only 18 companies to be named as an approved supplier on Government's Crown Commercial Service's.
Company News
Contact Centres trends in 2022 - the return of the customer relationship
29/09/21
Dino Forte, Ventrica's CEO, gives us his thoughts on what's coming in 2022.
Company News
Ventrica launches Digital Multilingual Bureau to provide support charged on a ‘per minute’ basis.
16/06/21
Outsourced customer management provider Ventrica today announced the launch of DMB its new Digital Multilingual Bureau.
Company News
Ventrica wins Gold & Silver at European Contact Centre & Customer Service Awards, London, UK
31/03/21
Ventrica picks up two awards at the prestigious European Contact Centre Awards
Awards
October and November Ventrica Award Winners!
08/01/20
We are excited to announce our People's Choice and Employee of the Month award winners for October & November 2019!
Awards
September’s Award-winning Ventricans Announced!
12/11/19
We are excited to announce our People's Choice and Employee of the Month award winners for September!
Company News
September’s Award-winning Ventricans Announced!
12/11/19
We are excited to announce our People's Choice and Employee of the Month award winners for September!
Awards
Ventrica partners with LivePerson to augment its CX technical services
07/11/19
Ventrica partners with LivePerson to augment its CX technical service offering.
Company News
5 ways to promote employee well-being in a contact centre
01/11/19
Contact centres are considered to have one of the highest employee turnover rates of any industry.
Articles
Congrats to August’s Award-winning Ventricans!
04/10/19
We are pleased to announce our People's Choice and Employee of the Month award winners for August!
Awards
Ventrica shortlisted as ECCCSA 2019 finalists
08/09/19
Ventrica have been shortlisted as finalists for three categories in the European Contact Centre Awards!
Awards